Laundry Attendant Team Lead

**JOB SUMMARY**

Working under the direction of the Executive Housekeeper, Assistant Executive Housekeeper, and Housekeeping Supervisors, the Laundry Attendant-Team Lead is responsible for overseeing and coordinating daily laundry operations. This includes ensuring the efficient and timely laundering of linens, towels, and related items, while maintaining high standards of cleanliness and quality in accordance with the hotel's standards. Additionally, this role fosters a motivated, organized, and empowered Housekeeping Team.The position plays a key role in delivering the required level of service and contributes to the overall profitability of the property by upholding professional work standards and guest care, as outlined in the Standards and Procedures Manual and defined by the Brand.Key responsibilities include ensuring strict adherence to hotel policies, procedures, regulations, and standards, with a strong emphasis on guest satisfaction. Housekeeping operations must be carried out in a professional manner at all times, while assisting the Executive Housekeeper, Assistant Executive Housekeeper and Housekeeping Supervisors in maintaining a smooth and efficient department.It is important to note that this position does not have the authority to schedule staff or administer disciplinary actions. These responsibilities remain under the purview of the Executive Housekeeper, Assistant Executive Housekeeper and Housekeeping Supervisors. This is a unionized position.

**JOB RESPONSIBILITIES**

0. Lead and motivate a team of laundry attendants, providing guidance and support as needed

1. Delegate tasks, efficiently, ensuring that workloads are distributed evenly among staff in accordance with management directives.

2. Oversee the day-to-day operations of the laundry department including sorting, washing, drying, folding, ironing of linens, and towels, stripping dirty linens and delivering clean linens.

3. Foster a positive working environment conducive to team work and productivity while upholding brand philosophies, culture and standards.

4. Monitor workflow to ensure that laundry tasks are completed within designated timeframes and according to established procedures and business requirements.

5. Inspect finished laundry items to verify quality standards are met before distribution to rooms and storage.

6. Address any issues or discrepancies with inventory or equipment promptly to management

7. Maintain accurate records of linen and laundry inventory levels, replenishing supplies as needed.

8. Conduct routine inspections of laundry equipment, identifying any maintenance or repairs needed by submitted requests in accordance with hotel processes.

9. Ensure all laundry equipment is operated safety and efficiently, adhering to manufacturer guidelines and safety protocols.

10. Uphold quality control measures to ensure that items meet hotel brand standards.

11. Bring forward to Housekeeping management any performance management concerns.

12. Personally, demonstrating a commitment to guest service in responding promptly to guest’s needs/complaints.

13. Empowered to deliver exceptional guest service by responsive guest assistance in a professional manner.

14. Maintaining Guest Service as the driving philosophy of the hotel.

15. To work in an efficient manner to maximize productivity and guest care following procedures set down in the Standards and Procedure Manual.

16. To bring urgent matters to the attention of the Executive Housekeeper, Assistant Executive Housekeeper, Supervisor.

17. To maintain standards of punctuality.

18. To maintain a professional and effective working relationship with all departments to ensure that all departments are informed of any potential problem or situations.

19. To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards and in conjunction with company policies.

20. To contribute to the overall security of the Hotel by recognizing and correcting potential security problems.

21. Responsible for ensuring full compliance with protocols and procedures related to any Housekeeping operations, and emergencies on an ongoing basis

22. Use correct cleaning chemicals for designated surfaces, according to WHIMIS regulations and hotel requirements.

23. Be able to work in a standing position for long periods of time (up to 8 hours).

24. Ability to grasp, bend; and stoop; push or pull heavy loads weighing up to 75 lbs.

25. Pick up/Strip all linen/towels from guest rooms after check out if necessary.

26. Presorting linens from the chute and salvage stained or torn items.

27. Loading, cleaning and operating commercial washers and dryers.

28. Clean all drains from the washing machines.

29. Clean all the dryers and behind them.

30. Clean the chute area a minimum of once a week

31. Keep the laundry area clean and free of any health and safety dangers.

32. Contribute to energy conservation and ensure safe usag