IT Consultant

**About ESW - IT Business Advisors (ESW)**

ESW is an established IT Consulting Firm providing end to end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise and proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation.

ESW proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude.

**Our Core Values**

To create our core values, ESW invited co-workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.
- Courageous Spirit: Intentionally moving forward while persevering in a positive manner.
- Servant Heart: Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors and community.
- Fun Attitude: Approaching our lives in a way which encourages excitement, passion and enjoyment.

**The Position Highlights**
- IT Consultant/ Victoria, BC

**Commitment and Term**
- Full-time, permanent
- Some flexibility to work remotely,
- Hours: Monday-Friday 8 am - 5 pm, with some after-hours support required as needed

**Primary Focus**
- We are looking for an IT Consultant to work within a highly skilled team delivering solutions to our small and mid-sized businesses with a strong focus on client care, timelines, and deliverables
- You will be responsible for liaising with businesses, leaders, users and co-workers to provide technical support on complex issues related to our clients various infrastructure environments
- Support the Account / Project Management Office in proposing and developing the “right” solution for the client
- Act as an escalation point for client service issues
- Investigate, troubleshoot, problem solving and resolving technical infrastructure related issues and providing third level support including root cause analysis, testing and documentation
- Plan/Setup/configure/deploy/troubleshoot desktops, servers, networks, with a focus on cloud services such as Office 365 as well as servers and storage
- Build and maintain an in-depth knowledge of ESW-IT services and offerings
- Follow Change Management Procedures when deploying changes to the varying environments
- Provide remote or on-site client support to specified clients
- Assist with planning or implementation of small to complex projects
- Maintain client commitments related to service delivery requirements
- Formulate and define the objectives and scope based on clear understanding of the client’s business requirements and needs.
- Assist in the development and delivery of automated Managed Service products
- Contribute to transition activities from the Project Team to Operations Team
- Facilitate service improvement meetings with the technical team supporting specific clients
- Provide after-hours support work when needed
- Perform other duties as assigned

**Key Education**
- Minimum 2+ years of experience in an IT consulting or intermediate technical support role
- Post-secondary education in a computer-related discipline would be preferred
- Microsoft Certifications are an asset
- Related industry technical certifications are considered an asset
- Alternatively, an appropriate combination of education and experience will be considered

**Desirable skills and experience**

Experience in the following areas is an asset:

- Remain calm and work efficiently in stressful circumstances
- Advanced knowledge of Windows Desktop and Server Operating Systems
- Microsoft 365 full product suite
- Virtualization - MS Hyper-V, VMWare
- Advanced knowledge with Microsoft Active Directory
- Advanced knowledge of networking and routing technology

**Working Conditions**
- This position will be based out of the ESW Victoria, BC office location and mainly supports the greater Victoria area and surrounding communities.
- This role can be physically demanding at times requiring carrying, setting up and servicing of hardware weighing up to 50 lbs. in a variety of office environments
- This role requires good time management skills and an ability to work with mínimal supervision
- Will require own vehicle with insurance appropriate to business use

**Consultants will meet customers that can include;**
- Administration staff / middle management
- Executive management
- Other consultants with different skill sets
- Other technology vendors

**Reporting Relationships**
- IT Consultant reports to PSS Manager
- No co-workers report to the IT Consultant

**Additional Comments**
- Continuous Professional Development is available for all team members
- Background checks and other assessments are conditions of employment.
- This position is eligible for the ESW Co-worker Referral Program

**How to Apply**

On our ESW Web site, through BambooHR and please include:

- A co