Client Success Manager

1 week ago

SaintBrunodeMontarville, Canada ISAAC Instruments Full time

Company Description

ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work smoothly.

**Job Description**:
Client satisfaction and retention are at the heart of your role and objectives. You will join a dynamic talented team of individuals who are passionate about, and responsible for, the successful adoption of ISAAC’s solution. Under the responsibility of the Client Success Director, you will be the client's main point of contact to build strong relationships, create referenceable accounts, and secure contract renewals.

**Responsibilities**
- Proactively work with clients (AA, AAA, Strategic) to develop a broad understanding of the client’s business model to meet clients’ expectations, encourage best practices, and ensure success
- Provide periodic business reviews that identify client’s strengths, opportunities, and goals
- Secure renewals, maintain referenceable accounts, and identify Meeting 1 sales leads
- Maintain high levels of client engagement and satisfaction with a focus on client loyalty
- Partner closely with other internal teams to collaborate and translate businesses needs into solutions for our clients
- Respond to all client needs and accompany them to reach their objectives
- Drive product knowledge, increase adoption, and identify upsell opportunities with clients.

**Qualifications**:

- University diploma in information technologies, computer engineering or any other pertinent fields
- At least three (3) years of experience as a client account manager and/or managing implantation and deployment of software/hardware solutions
- Strong communication skills, ability to establish deep relationships with clients, motivation towards reaching goals and results in a client-oriented framework
- Leadership, excellent organizational skills, problem-solving abilities, multi-tasking and adaptation to change
- In-depth knowledge and mastery of computer solutions and software
- Fluent in English, knowledge of French preferred
- Readiness to travel throughout Canada and the U.S. (between 10% and 25% of schedule).

Additional Information

Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

- varied career opportunities
- a stimulating work environment focused on innovation
- enthusiastic and collaborative teams
- competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc
- various social activities and free snacks every day

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