Food & Beverage Supervisor

Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and guidance.

**SUMMARY**:

- Reporting to the Food and Beverage Manager, _this role provides outstanding personalized food and beverage experiences to all Aquarium visitors and internal guests. Working in a fast-paced high volume quick service restaurant environment, the Food and Beverage Supervisor is responsible overseeing the day-to-day operations in all Food and Beverage outlets. The Food and Beverage Supervisors offer ongoing coaching and training to the team, maintains a cohesive working environment and ensures the team has all resources required for the operational success of the Outlets. Promptly addresses all visitor and guest feedback/concerns. Assigns tasks and follows up with the team as necessary Working closely with our culinary team and other departments within the Aquarium to ensure all visitors and guests have a positive memorable experience. Our Food and Beverage Supervisors are representatives of the Vancouver Aquarium and act as a “tour guide” to all our guests and visitors_

**ACCOUNTABILITIES**:
**Promote and support excellent customer service, satisfaction and positive visitor experience**
- Create a positive, friendly and welcoming environment for every visitor, guest and team member
- Ensure all team members have the necessary resources for operational success
- Communicate with team to ensure they are provided with any updates or changes to menus, policy, Aquarium news etc.
- Be the champion of all standards set out by the Aquarium
- Assist with and answer general visitor questions of programs, events, orientation and any other Vancouver Aquarium related inquiries. Act as a “Tour-Guide” with in the Aquarium
- Confidently discuss all our food and beverage offerings and assist with any dietary restrictions
- Maintain a consistent positive demeanor in all circumstances
- Ensure all visitor and guest feedback is promptly addressed and rectified
- Adopt the motto “if it is not right, we will make it right”
- Anticipate visitor and guest needs

**Assist with the daily operations of the various food outlets**:

- Oversee the daily operation within the Food and Beverage outlets
- Ensure all products delivered to visitors and guests are of exceptional quality
- Assist with staff training and development
- Provide ongoing feedback and coaching to the team
- Delegate and assign tasks as necessary
- Assist in daily financial reporting and communication
- Review daily schedule and role assignments - adjust as needed
- Ensure all outlets have the required resources for operational success
- Champion of all health and safety protocol

**Ensure high quality product experience is received by all visitor to the food outlet**:

- Ensure all visitor and guest requests are fulfilled and accurate prior to delivery
- Ensure all satellite stations are clean and fully stocked
- Make certain the cafes and surrounding areas are clean and organized
- Ensure proper rotation of all food and beverage items

**JOB REQUIREMENTS**:

- Serving It Right certification is required
- Food Safe certified is preferred
- Clear background check is required
- Food services experience in a high volume fast paced environment is an asset
- Previous customer service experience is preferred
- Previous supervisory experience is an asset
- Possess strong leadership and people supervision skills
- Must be a motivated self-starter
- Take initiative and see tasks through to completion
- Strong time management skills with the ability to prioritize
- Excellent customer service and communication skills
- Possess strong problem solving and decision-making skills
- Be an organized leader and lead by example
- Ability to stand for extended periods of time
- Ability to safely lift, move and carry a variety of objects up to 30 lbs
- Must be available during the week, including weekends and holidays is required

**Licenses & Certifications**: Required
- Food Safety Certificate
- Serving it Right