Community Mediaton Facilitator

**POSITION**: Community Mediation Facilitator

**REPORTS TO**: Outreach and Development Manager

**WORK HOURS**: 35 hours per week

**RATE OF PAY**: $26.00 per hour

**Dixie Bloor Neighbourhood Centre** (DBNC) is a leading, inclusive, welcoming, proactive, community-inspired agency. It is the organization that the community chooses because it meets their diverse and changing needs through empowerment, partnerships, active listening, engagement, and leadership.

**DEI Statement**:
We uphold and advance principles of diversity, equity and inclusion across the organization - every individual that engages with DBNC feels that their diverse perspectives, experiences and cultures are valued. Safe spaces and opportunities are created for all to voice their thoughts respectfully, to learn and develop a deeper understanding of one another.

**JOB SUMMARY**:
Reporting to the Outreach and Development Manager, the Community Mediation Facilitator is responsible for managing the Conflict Resolution Service (CRS).

**DUTIES AND RESPONSIBILITIES**:

- Conduct intakes with clients either in person or via phone to understand the nature of the conflict and desired resolution
- Accurately and succinctly explain CRS, Mediation and the mediation process to clients seeking service
- Investigate the conflict to obtain relevant facts or agreements / documents
- Maintain detailed records of calls, cases and actions taken in each case
- Collect and relay program stats
- Hire volunteer mediators and interns and maintain a full and active volunteer roster
- Assign cases to appropriate mediators
- Work with mediators and parties to ensure that all steps are being taken promptly and accurately
- Book libraries and/or community centers for in-person mediation
- Liaise with Mississauga City Bylaw when necessary
- Liaise with Mississauga Police when necessary
- Provide training and workshops for DBNC Staff
- Other organizational and departmental needs

**QUALIFICATIONS**:

- Completion of post-secondary education in a related field or a combination of education, training and experience deemed to be equivalent.
- Exceptional customer service skills
- Prior mediation experience or current studies in mediation is an asset
- Solid understanding of confidentiality, professional codes of conduct and diplomacy
- Excellent interpersonal and communication (written and verbal) skills
- High emotional intelligence, attention to detail, impartial in judgement, and an active listener
- Excellent problem-solving and decision-making skills
- Must be able to travel for work related matters.
- Able to work occasional evenings and weekends.
- Sound digital literacy, able to use MS Teams, Zoom, Google, etc., social media and Microsoft Office Suite, the Internet and other tools required for the role
- Proven ability to work effectively with individuals from a range of cultural backgrounds; various Inclusion Groups, including people with complex barriers
- Flexible, self-motivated and self-reliant and ability to work effectively in a team environment
- DBNC thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) will be required to undergo a vulnerable sector screening as a part of the final step in the hiring process._
- Personal information provided through the DBNC recruitment, selection, and onboarding process is necessary for the proper administration of this recruitment process for employment and volunteer positions with DBNC. Personal information is protected from disclosure pursuant to PIPEDA (Personal Information Protection and Electronic Documents Act)_

**Interested applicants should submit a resume quoting reference number: 025-028**

**By August 22nd, 2025**

Human Resources Department

Dixie Bloor Neighbourhood Centre

3650 Dixie Rd. Suite 103, Mississauga, ON L4Y 3V9
- **We thank all applicants, but only those selected for an interview will be contacted.**_
- **Dixie Bloor Neighbourhood Centre is an equal-opportunity employer.**_

Pay: $26.00 per hour

Expected hours: 35 per week

Work Location: In person

Application deadline: 2025-08-22