Quality Management Systems Specialist

Job Posting Title

Quality Management Systems Specialist

Job Category

IT Management

Language Requirements

Bilingual / Bilingue

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2025-01-26

Job Grade

ANS-TEC-3

Pay Range

$106,076 - $151,717

Job Summary

Job Description

What NAV CANADA offers you:
- Challenging, team-oriented work environment- Competitive compensation and flexible benefits- Defined benefit pension plan- Opportunities for growth and development- Flexible work arrangements- Diverse and inclusive workforce

Key Accountabilities:
- Enables and performs development, implementation, monitoring, and improvement of the NAV CANADA Technology Quality Management System (Technology Business Management System - T-BMS) to ensure the achievement and improvement of the overall system and program strategy including planning, processes, policies, procedures, standards, guidelines, review mechanisms, performance measures, and indicators.- Leads the assessment, verification and reporting on compliance with the provisions of regulations, policies and standards which include the Canadian Aviation Regulations, Part VIII, (CAR 805 and 802), Provincial and Federal health and safety legislation, Environmental legislation and NAV CANADA maintenance standards and procedures.- Develops policies, standards, and procedures relevant to execution, monitoring and evaluation of electronic systems / equipment installation, operation and maintenance programs, compliance with environmental legislation, and ISO Standards.- Identifies technical performance gaps and recommends mitigation strategies and approaches to correct identified problems or issues; recommends, develops, and implements quality performance improvement action plans and continuously evaluates them against established baseline performance.- Management of policies, processes, standards and procedures, templates, and ancillary documentation (T-BMS).- Assesses and analyzes existing processes within the organization, focusing on efficiency, clarity, and effectiveness, with a focus on monitoring and evaluation of electronic systems / equipment installation, operation and maintenance programs, compliance with environmental legislation, and ISO Standards.- Defines, develops, and maintains key performance indicators (KPIs) and measure success against these metrics to demonstrate effectiveness and continuous improvement.- Gathers, defines, and develops requirements for the quality management system, policies, and processes.- Participates in the development and delivery of quality management systems and process training.- Works closely with cross-functional teams (e.g. ATM Solutions, CNS Solutions, Technical Services, Technical Service Training, Safety and Quality) to integrate improvements into overall compliance and quality initiatives.-
- Provides guidance to line managers and their teams with respect to quality management and regulatory requirements.- Participates in planning, reporting and action of quality audits for compliance against ISO 9001 and other programs and standards. These audits may be internal or external (ISO registrar, Transport Canada, etc).- Develops, support, and monitor Corrective Action Plans for resolving audit findings and coordinates implementation of the Corrective Action Plans.

Job Requirements

Education:
- Diploma in Electronic Technology, Computer Science, Systems/Software Engineering, Information Technology, or other related Technology field or equivalent combination of experience, training, and education.

Experience:
- Minimum Three (3) years of Technology Quality experience.- Minimum Three (3) years of experience working with quality management systems and principles including knowledge of the requirements of ISO 9001 / 14001.-
- Experience working with diverse stakeholder groups across various business functions.- Experience with process and compliance management.

Knowledge (30%):
- Broad knowledge of complex electronic systems obtained through completion of a recognized course in electronics technology combined with substantial experience in the maintenance of equipment and systems supporting the delivery of air navigation services.- Knowledge of systems and software lifecycle processes.- General knowledge of services provided to the aviation community.- Knowledge of process analysis techniques to define, measure and improve processes.- Knowledge of techniques required to create, implement, and monitor corrective action plans both independently and collaboratively.- Knowledge of the general business processes including project management, planning, collaborating, and communicating.

Abilities (30%):
- Ability to think strategically and influence change initiatives as well as innovation.- Ability to analyze processes to evaluate their complexity and associated communications requirements.- Ability to contribute to and align with the vision and strategy for Technology Quality Alignment group.- Ability to collab