Lead Warranty Technician

1 week ago

Lower Mainland, Canada ML Emporio Full time

This is a client-facing role, accountable for activities related to pre-occupancy and the New Home Warranty, both before and after homeowners take possession, ensuring these tasks are completed in a timely, professional, and courteous manner..

**RESPONSIBILTIES**
- Utilize software to enter, track, and complete deficiencies. Conduct inspections and attend appointments as directed by Home Care Manager. Re-inspect deficiency items as needed and facilitate access for trades, cleaners, and monitor quality and completeness of work.
- Complete minor repairs using basic hand tools within residential homes related to plumbing, electrical, cabinets, flooring, including cosmetic type surface repairs. Educate and provide information to homeowners on the components of multi-family buildings.
- Liaise with Home Care Department to facilitate any required follow up, special requests, or incidental repair work to ensure best possible customer experience.
- Prepare new homes for homeowner key pick up, including any final cleaning, miscellaneous building, and homeowner related tasks.
- Understand and communicate details on building layouts, general building details, policies regarding the 2-5-10 New Home Warranty, and construction industry standards.
- Resolve warranty work orders issued by the Home Care Department as required and ensure detailed and accurate review and repair description details are updated for each service request.
- Attend and participate in all assigned project meetings with construction and home care teams.

**QUALIFICATIONS, KNOWLEDGE & EXPERIENCE**
- 5 years relevant experience with residential construction, quality control and/or finishing carpentry is required.
- Post-Secondary or diploma/certificate in trades training, Journeyman designation or related experience is an asset.
- Ability to read and interpret specifications, drawings and other construction related documents.
- Experience with industry related CRM systems is considered an asset.
- Knowledge of the warranty guidelines set forth by the BC Residential Performance Guide.
- Ability to complete minor repairs within residential homes related to plumbing, electrical, cabinets, flooring, including cosmetic type surface repairs. Must have basic hand tools.
- Strong communication skills, both written and verbal.
- Self-motivated and adaptable with a strong willingness to learn and be challenged.
- Ability to lift 50lbs, stand for 8 hours, use stairs and have reasonable physical fitness.
- This role is based on site in Surrey, Coquitlam, Richmond and Langley and will require travel to all local projects.

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$90,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Warranty Technician: 5 years (preferred)

Licence/Certification:

- Class 5 BC Drivers Licence (required)

**Location**:

- Lower Mainland, BC (required)

Work Location: On the road

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