Account Manager

**About Fiix**

Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better business outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success. Creating positive social impact is baked into our company DNA, and as one of Canada’s previous awardees Best Workplaces previous awardees, we’re transforming an industry and doing it the right way.

Fiix was acquired by Rockwell Automation in December 2020. Our relationship with Rockwell gives us access to more resources, connections and expertise in the industrial automation space while maintaining our individuality and creative freedom as a high-growth SaaS company. This acquisition allows Fiix to offer the best of both worlds to our employees.

**About the team**
Our Fiixers are the key to our success. Our team is made up of professionals who bring together a variety of experiences, backgrounds and perspectives. We celebrate the diversity of our people and place a high value on creating an environment where everyone can bring their whole self to work.

As a Fiixer, you will work in a caring and collaborative culture, alongside people who are passionate and purpose-driven. You’ll have the support and resources you need to grow, achieve your professional goals and develop your career for the future.

In our fast-paced, high-growth environment, you’ll have the opportunity to work on challenging projects, develop your expertise and pursue leadership, within and outside of your role. Plus, there are tons of opportunities to make an impact Take paid time off to volunteer in your community, join an employee resource group, or mentor other Fiixers. Best of all, you’ll have the flexibility to work remotely or come and experience our awesome office. No matter where you’re working from, we’re committed to ensuring that the Fiixer experience is best in class

We’re looking for an Account Manager to take Fiix's explosive revenue growth to a whole new level. As a software sales specialist, your number one focus will be to drive revenue through selling our cutting-edge cloud solution to current customers. Reporting into the Senior Manager, Enterprise Sales, you will be instrumental in defining, testing, and growing a sales engine that quickly and easily scales with our breakneck growth.

**What you will do**:

- Driving a full sales cycle within our customer base - achieving or overachieving on your sales targets.
- Building relationships to maximize successful outcomes.
- Make prospecting an integral part of your regular routine ensuring new contacts are being added to the sales funnel on an ongoing basis.
- Presenting a company and a product to anyone in any setting whether that is over the phone through an online demo or face-to-face.
- Develop a sales strategy and plan to bring sales to a close while balancing the needs of customers.
- Understand and identify needs, and the nature and complexities of a customer's business or department.
- Managing sales process; developing strategic account plans, solutions and presentations that leverage opportunities prior to, during and after the sale.
- Move the sale through the entire sales process actively engaging other Fiix resources as necessary to ensure success.
- Produce recommendations based on customer pain points - educating customers on industry trends and best practices while taking into consideration the financial and strategic realities of the customer.
- Track and maintain project milestones and timelines while managing customer expectations.
- Keeping on top of cutting edge trends and tools shaping the industry.
- Working with marketing and product teams to find efficient paths to successful and profitable customers.
- Prospecting through high volume outreach programs to find the next Fiix customer.
- You will also act as a mentor to more junior sales representatives on the team by providing feedback and guidance.
- Build and manage a quantifiable 12-month sales pipeline

**What we are looking for**:

- 3+ years of experience managing and closing complex B2B sales cycles preferably in a SaaS software or technology environment.
- You have a deep understanding of how to quickly develop relationships with potential customers.
- You're a storyteller, who's comfortable presenting a company and a product to anyone, in any setting whether that is over the phone through an online demo or face-to-face.
- Presenting the value of a solution to meet individual customer needs is what you do best.
- Effectively using the sales CRM tool (Salesforce) to manage pipeline.
- Extensive experience with managing fast sales cycles is a must.
- Your customer facing skills (written, verbal, and presentation) are impeccable.
- You're organized and analytical and have the ability to identif