Client Care Specialist

4 days ago

Huntsville, Canada CREATIVE ONE® Full time

**The Opportunity**

Are you looking for a collaborative workplace with great people (including staff and clients), the opportunity to cultivate long-term relationships and future growth opportunity? You’ve come to the right place. We’re looking for ambitious people who share our values and want to deliver a white-glove client experience in the real-world. If this sounds like you, and the career below sounds exciting, we would like to hear from you.

**We are looking for someone with**:

- A warm personality - by phone and in-person
- Outstanding communication skills - both spoken and written
- Skilled with great questions, navigate a person's needs with ease, while making them feel heard and valued
- Discretion at all times, appreciates and respects the importance of confidential and trustworthy handling professional, personal and sensitive information
- Excellent typing skills and ability to document important information in a timely way
- Coachable, intuitive, client-focused, and results-oriented

**You will stand out if you have**:

- Past experience in client care including a background in verbal and written communications
- Experience in grasping ideas and concepts and turning them into actionable steps
- Bi-lingual skills in speaking and writing (FR / EN)

**On the job you will**:

- Assess requests, take next actions as directed or connect clients with the appropriate team member for their needs (following an on-boarding and training period)
- Complete follow-up communication both internal and external
- Support on documentation preparation (estimates, quotations, proposals, and guidance documents as examples)
- Communicate with vendors as required

**What motivates you?**
- You obsess about client success, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy moving tasks across the finish line
- You take ownership and approach your work collaboratively, focusing on what matters
- You do what is right, work with integrity and communicate transparently

We love in-person collaboration, and this opportunity is in-person at our Huntsville (Muskoka) office. Muskoka offers a world of opportunity to live, play and work in one of the most beautiful regions in Canada

**Benefits**
- Staff well-being focused culture
- Owner touch bases weekly on with team members
- Focus on promote from within
- Excellent remuneration (we think it is above average)
- Fun perks and meaningful benefits

**Job Type**:Full-time

**Salary**: Competitive

**How to Apply**
- Your resume / CV
- Minimum of 2 references (we'll accept more)
- Video introduction (60-120 seconds) share your story Tell us about your experience, and why you are passionate about this opportunity.

Pay: From $23.75 per hour

Expected hours: 37.5 - 44 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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