General Manager

We are currently searching for a **General Manager** for the **Marriott Victoria Inner Harbour, **ideally located in downtown Victoria. The hotel offers 236 guestrooms featuring Four-Diamond Marriott elegance including floor-to-ceiling windows with stunning view. The hotels food and beverage excellence is defined by their on-site signature restaurant Fire & Water Fish and Chop House. Groups of up to 200 people will find this venue an ideal location for virtually any kind of event or meeting with five modern, flexible meeting rooms.
- **Position Profile**_

The General Manager is responsible for all aspects of hotel operations by leading, coaching and mentoring hotel employees, supervisors and managers, ensuring the maximization of revenues, market share, NOI, GSS, ESS through the development of a strong service culture and entrepreneurial spirit that displays the values and vision of **ATLIFIC HOTELS**.
- **Operations**_
- Effectively implements Marriott brand, hotel and Atlific standards including property condition, cleanliness and quality of product and service.
- Standard Operating Procedures for the hotel are reviewed and followed.
- Participates in the sales process; setting the sales strategy, building strong customer relationships, conducting hotel tours and participating in customer meetings and evening receptions.
- Proactively lead Operations, Housekeeping, Human Resources, Food & Beverage and Engineering departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Marriott culture.
- Actively works with the Atlific Revenue Management team to develop an effective revenue strategy that supports brand positioning in the local market. Supports revenue practices to maximize total revenue, while growing market share.
- **Financial**_
- Manages the operational budget and directs the annual hotel strategic planning process, operating budget, marketing and capital plans.
- Maximizes NOI through effective execution of sales and marketing plans, GAAP (General Accepted Accounting Principles) management, customer service and effective cost controls.
- Oversees and coordinates capital improvement projects to maintain/upgrade quality standards and property image, and to protect the asset from neglect, damage or deterioration.
- **Human Resources and Development**_
- Creates a strong service culture in the hotel and maximizes GSS.
- Quarterly and Yearly Performance Management reviews of employees.
- Hires and supervises leaders in the efficient operation of their respective areas.
- Maximizes ESS through strong leadership, HR policies and effective practices.
- Participates in applicable Marriott brand and corporate training programs.
- **Supervision and Support**_
- Participates in community affairs and events while maintaining a positive public image for the Hotel and Atlific.
- Identifies and implements synergies between the hotel properties.
- Strong decisive leader and role model to all associates.
- Leverages relationships and resources with area hotels, owners, regional and corporate offices.
- Encourages open dialogue among all associates and cultivates an environment which encourages employee suggestions and involvement.
- Ensures coverage in time of manpower shortage, emergency situations and vacation.
- Oversees the roll out of any Atlific Corporate Initiatives.
- **Risk Management**_
- Ensures the health and safety of all Guests and Employees.
- Develops a life safety plan and Emergency Response Team for the hotel.
- Ensures Local, Provincial and Brand compliance with Health and Safety regulations.
- **QUALIFICATIONS**_:_
- Strong building systems knowledge and Marriott brand experience is a prerequisite.
- Bachelor’s Degree is preferable, as well as Hotel/Restaurant or Business Administration, or Certified Hotel Administrator (CHA) designation.
- Minimum 5 years’ GM experience required.
- Management of a top-tier hotel brand considered an asset.
- Demonstrated leadership and management skills.
- Demonstrated experience with developing business plans and financial budgets.
- Identifies priorities, plans, organizes and delegates responsibility effectively.
- Excellent communicator and experience with coaching, training and motivating.
- Good computer skills and working knowledge of Microsoft Office products.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Victoria, BC V8W 3Z5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Hotel General Manager: 5 years (preferred)

Work Location: In person