Benefits Navigator

1 week ago

Ottawa, Canada 270 West Consulting Full time

**Location**:Ottawa & Surrounding Areas

**Type of Employment**:Full Time, Permanent

At 270 West Consulting we have proudly supported thousands of Canadian Veterans. Our mission is to help veterans, and their families understand and access the benefits and services available to them through Veterans Affairs Canada and community resources. We are hiring 2 employees for our Benefit Navigator role located in Ottawa.

**A normal day for a Benefit Navigator includes**:

- Assessing and coordinating client benefits programs, including health claims, disability claims, and other health related benefits
- Serving as the main point of contact for clients regarding benefit inquiries and issue resolution
- Collaborating with the team lead and other benefit navigators to ensure accurate and timely communication of benefit updates and changes
- Maintaining client benefit records and ensure data integrity
- Assisting with client enrollment process, including account set up, form preparation, and client information sessions
- Staying up-to-date on industry policies and regulations related to client benefits, such as Veteran Affairs, RCMP, etc.
- Fluency in French
- Minimum of 1 year experience in the military or DND.
- Knowledge of military terminology and careers
- High School Diploma required; Post secondary education preferred
- Minimum of 2 years of proven experience in customer service or a similar role
- Excellent communication skills, both written and verbal
- Ability to work independently and prioritize tasks in a fast-paced environment
- Availability to travel to head office in Nova Scotia, if required.
- Valid driver's license and own a reliable vehicle

Schedule:

- Monday to Friday
- Weekends as needed

Pay: $52,000.00-$72,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Mileage reimbursement
- Paid time off

Application question(s):

- Do you hold a valid driver's license and access to a reliable vehicle?
- Are you fluent in French?
- Do you have prior Military or DND experience?

Work Location: Hybrid remote in Ottawa, ON K4A 4H6

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