Customer Service Manager, Food Services

3 days ago

Peterborough, Canada Compass Group Full time

**Working Title**:Customer Service Manager, Food Services
**Employment Status**: Full-Time
**Starting Hourly Rate**: $22.00 per hour
**Address**:151 Lansdowne St W Peterborough ON K9J 1Y4
**New Hire Schedule**:Event Based
- Hours Varied
- Weekends and Evenings

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

**Why work with Levy Canada?** Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.

From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.

**Job Summary**:
Now, if you were to come on board as a **Customer Service Manager,** we’d ask you to do the following for us:
- Lead a team to provide optimum customer service and comply with quality standards.
- Work with the management team on training, auditing, and creating action plans.
- Administer and measure customer service feedback and provide updates to the team.
- Manage employee recognition programs.
- Provide client with information on trends pertaining to food, beverage, amenities, etc.
- Assist with menu samplings and client presentations.
- Gather, compile, and present competitor analysis data.
- Engage with customers and address concerns in a timely manner.
- Compile nutritional, allergen, and intolerance information with aid of systems and resources.
- Coordinate menu and marketing needs.
- Ensure quality standards are updated, communicated, and maintained in the SOP manual.
- ** Adhere to Compass and client policies (food safety, physical safety, etc.).**

Think you have what it takes to be our **Customer Service Manager**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

- A university degree is required, preferably in marketing, nutrition, or quality control.
- 5 years of experience in food service or hospitality management.
- Solid experience in a busy customer service environment.
- General understanding of healthy food options.
- Ability to solve problems with professionalism and flexibility.
- Experience working in an office environment.
- Sense of urgency, initiative, and attention to detail.
- Strong presentation and communications skills (verbal and written).
- Proficiency in MS Office (Word, Excel, and PowerPoint).

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