Customer Service Manager

1 day ago

Peterborough, Canada B&M Retail Limited Full time

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level. We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Peterborough store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment. What you’ll be doing: Lead and motivate the front-end team to deliver polite, prompt, and friendly service Be a visible, approachable leader for customers and colleagues Coach team members to build their skills and service confidence Oversee stock and cash control procedures, ensuring security and compliance Support a great store culture and contribute to a positive workplace What we're looking for: Experience managing teams in retail or hospitality Strong numeracy and problem‑solving skills A flexible, hands‑on attitude with great people skills Passion for retail and delivering exceptional customer service Why join B&M? We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people‑first approach – making this the perfect time to join us and help shape the future of B&M We're one of the UK's fastest‑growing retailers, with over 780 stores and more on the way, so our growth means big opportunities. Benefits Competitive salary + bonus potential Up to 33 days' holiday 10% discount at B&M and Heron Foods Clear career path with real progression opportunities Exclusive colleague perks & wellbeing support Ready to grow with us? Apply now and be part of the B&M journey. B&M is an equal opportunity employer committed to creating an inclusive environment for all. #J-18808-Ljbffr

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