Account Executive

**Job Title**:Account Executive (Bilingual - English and Mandarin or Spanish)**

**Reports to**: Head of Owner Experience and Compliance

**Supervises**: Owner Relations Administrative Assistant

**Job Summary**:
**Key Responsibilities**:

- Be an owner advocate.
- Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.
- Developing systems and processes to enhance department efficiency, productivity and champion owner satisfaction.
- Actively collaborating with Senior Owner Project Coordinator to champion the onboarding journey of each newly acquired property to ensure successful and timely launch.
- Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.
- Proactively reach out to clients to understand their goals and establish how our company can meet them.
- Cultivate trust and personal connections with clients to further understand their needs and identify opportunities.
- Continuously optimize department processes to increase efficiency.
- Understand and address concerns in monthly profit and loss reports during 1-on-1 meetings with property owners.
- Delegate tasks and assignments effectively to direct reports and conduct frequent 1-on-1 meetings for guidance and development.
- Manage and develop performance of direct reports.
- Actively communicate with internal team members and cultivate resources to support owner success.
- Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.
- Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.
- Stay aware of company goals and strategies to ensure projects align with business priorities.
- Provide creative insights and solutions to address client/organizational challenges.
- Perform additional duties as assigned.

**OH&S**:

- Actively participate and contribute with the improvement of company procedures and processes.
- Follow all Upstay’s procedures and guidelines and applicable law and regulations.
- Promote a professional and cooperative working environment, based on mutual respect and trust.
- Promote safe behavior in the workplace.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 3-5 years of experience in client relationship management or a similar role. -Excellent communication, interpersonal, and negotiation skills.
- Strong problem-solving and analytical abilities.
- Ability to prioritize and manage multiple tasks and projects simultaneously.
- Proficiency in using project management tools and software.
- Adept at building and maintaining strong relationships with clients and stakeholders.
- Familiarity with financial reports and an understanding of profit and loss statements.
- Language: Bilingual preferred (English, Spanish or Mandarin Chinese)

**Soft Skills**:

- Demonstrated proficiency in verbal and written communication in English, Spanish or Mandarin Chinese, enabling effective communication with property owners, company stakeholders, and team members.
- Self-motivated and capable of multitasking in a fast-paced environment, ensuring timely progress on client-related tasks and project management.
- Adaptability and responsiveness to changing conditions, priorities, technologies, and requirements in order to maintain the highest level of client satisfaction and support department efficiency.
- Professional demeanor and strong time management skills, allowing for effective delegation, guidance, and collaboration with Account Executives and other departments.
- Proficiency in creative problem-solving and the ability to address client and organizational challenges using innovative, indirect approaches.

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Are you comfortable working in a remote environment?
- Are you comfortable working EST Time Zone between 8am to 10pm EST ?
- Do you have at least 1-2 years of experience in a team lead or supervisor position?
- What's your salary expectation?
- Do you have a reliable Internet service and Computer/Laptop equipment to perform your work?
- Are you authorized to work full time in Canada?

**Language**:

- English (required)
- Spanish (required)

Work Location: Remote