Warranty Administrator

**YOU matter to US If you are looking to join a company of motivated people who make a difference, you've found us If your skills align with our position description below, we are looking forward to hearing from you**

**This position is a full-time, benefits eligible position. Working hours are Monday - Friday 8AM - 5PM.**

**There is no public transit to the Kubota Dealership, must have a reliable vehicle.**

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This position is responsible for administering daily activities associated with Lawson Sales warranty programs. The position includes responsibility for streamlining the warranty process, maximizing recovery of warranty reimbursements.

**ESSENTIAL FUNCTIONS**:

- Open/close warranty work orders so claims can be filed with the vendors.
- Files warranty claims with Kubota, monitors the claim process and ensures proper coding of credit.
- Evaluates, reconciles and files warranty claims.
- Monitor WIP (warranty in process) report on a weekly basis.
- Follow up on Work Orders that are completed and not turned in and making sure they have stories and the correct labor type listed on the work order.
- Responsible for negotiating disputed warranty claims with vendors and customers.
- Process credits for warranty part returns from customers.
- Process returns for parts that need to be returned to the vendor.
- Responsible for communicating warranty process with customers.
- Validate warranty for customers who are calling in to order parts for warranty to ensure that the correct part is processed and listed on the work order.
- Enter warranty registrations of all new equipment.
- Monitors for recalls/warranty parts that are needed to finalize work requests.
- Set up op codes for any new recalls within the company.
- Assists with labour rate studies and implementing necessary changes.
- All other duties as assigned.

**Knowledge, Skills & Abilities**:

- Excellent communication skills with customers, vendors and all levels within the organization.
- Strong verbal and written skills.
- Ability to problem solve and multi-task.
- Strong attention to detail and accuracy.
- Strong organization and time management skills.
- Proficient in MS-Office Suite and Google Docs.
- Team player.

**REQUIRED EXPERIENCE**:

- High school diploma or equivalent.
- 1 year of customer service experience.

**PREFERRED EXPERIENCE**:

- 2 years of customer service experience.
- Previous experience within the heavy equipment industry.

**WORKING CONDITIONS / PHYSICAL DEMANDS**:

- Requires ability to spend long periods of time sitting or standing at your workstation.
- Much of your time will be spent on the phone or computer.
- Ability to lift up to 25 lbs.

**About Lawson Sales**:
We are an authorized Kubota dealership serving Winnipeg and the surrounding area. We are proud to carry a large selection of new and pre-owned inventory. When you are ready to invest in your new piece of equipment, from tractors to construction, or other agricultural equipment, our friendly and knowledgeable staff are prepared to make sure your experience is outstanding, from assisting while you're making your choice to ongoing maintenance and customization. We value the opportunity to create a long-term relationship with our customers, and we do that by giving you the best customer service available.

**About Reesink Canada**:
Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolved into one of the largest equipment suppliers internationally. Canada is one of the main markets for Royal Reesink. We believe that both the agricultural and construction equipment market have big potential in Canada. That is why a Reesink Canada Holdings was founded as a dedicated entity for all Canadian activities. This provides an excellent match with Royal Reesink’s growth strategy, which is based in part on growth with existing brands in new markets.Royal Reesink has been representing CLAAS for over 65 years in the Netherlands and also represents CLAAS, HORSCH and MACDON in Kazakhstan. There are significant similarities between Western Canadian agriculture and agriculture in Kazakhstan, and therefore synergies can be realised.