Warranty Administrator

Aero Recip (Canada) Ltd. has been an industry leader in the repair and overhaul of piston aircraft engines for over 30 years. With a diverse portfolio of clients ranging from private owners to large corporate fleets, we provide services to operators across Canada, the US, and international markets. As one of the largest overhaul facilities in North America, we are committed to delivering the best product quality and customer service in our industry.

We have an exciting opportunity for a dynamic individual to join our team as a Warranty Administrator / Quality Assurance Auditor.

About the Role

We are seeking a motivated and detail-oriented professional to support both the Quality Assurance and Warranty functions within the organization. Reporting to the Person Responsible for Maintenance (PRM), you will:

• Assist with internal quality audits.
• Review maintenance documentation for completeness and accuracy.
• Prepare engine logbooks and related packages to ensure they are ready for final review and sign-off by the Quality Control Inspector.
• Process warranty claims, coordinate product returns, verify eligibility, and maintain accurate records.
• Communicate effectively with customers, vendors, and internal teams to ensure smooth workflows.

This role is ideal for an organized, detail-focused individual who enjoys both administrative precision and technical oversight in a quality-driven aviation environment.

Key Responsibilities

• Conduct and support internal audits to verify compliance with company procedures and regulatory standards.
• Review maintenance records and supporting documents for completeness and accuracy.
• Prepare engine logbooks and related documentation packages for final inspection and release by the Q/C Inspector.
• Evaluate incoming warranty claims against policy and vendor terms.
• Communicate with customers to obtain necessary documentation and arrange timely product returns.
• Liaise with internal teams (Sales, Quality, Logistics) to gather technical data and approvals.
• Track return shipments and monitor vendor responses for warranty repairs or replacements.
• Update the warranty management system with claim statuses and vendor timelines.
• Identify recurring issues and propose process improvements to reduce claim volume.
• Maintain accurate and organized records for both quality and warranty activities.
• Assist the PRM and QA team with continuous improvement initiatives and audit readiness.

Qualifications

• 2+ years of administrative experience, ideally in aviation, manufacturing, or aftermarket support.
• Experience in a Quality Assurance or Warranty Administration role, preferably within an AMO or aviation maintenance environment.
• Strong understanding of warranty principles, RMA processes, and contractual terms.
• Excellent organizational, documentation, written, and verbal communication skills.
• Familiarity with Canadian Aviation Regulations (CAR 573) and quality management systems is an asset.
• Proficiency with Microsoft Office (Word, Excel, Outlook); experience with ERP or CRM systems is a plus.
• Detail-oriented mindset with the ability to manage multiple tasks or claims simultaneously.
• Customer-centric attitude and a collaborative approach.

Why Work With Us?

• Satisfaction: Contribute to the company's goals of continuous improvement and growth.
• Stability: Over 30 years of success in business based on positive relationships.
• Culture: Casual team environment.
• Compensation: Competitive salary and benefits.

Compensation and Benefits

• Attractive remuneration package based on experience and qualifications.
• Comprehensive benefits package including extended health, dental, vision, and pension plan.
• Casual dress, employee assistance program, on-site parking, paid time off, and RRSP match.

Job Types: Full-time, Permanent

Education: Secondary School (preferred)

Experience: Warranty Administrator or QA Auditor: 1 year (preferred)

Work Location: In person

If you are interested in this position and meet the above criteria, please forward your resume. We thank all applicants; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Work Location: In person