Housekeeping Manager

**What we do and are proud of**

At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest experience and support our team members in discovering and delivering their unique contributions.

Our team is made up of passionate and engaged individuals who are empowered to share their input, opinions, strategies, and suggestions. We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals. As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.

**Why this role is significant**

The Housekeeping Manager plays a significant role in the daily operations of the housekeeping and janitorial team, ensuring that guests are welcomed by a clean and comfortable space. You work closely with the Director of Rooms, Guest Services Manager, and Housekeeping Supervisors to ensure smooth daily hotel operations. Your approach involves strategic planning and adept problem-solving to effectively tackle any operational issues that may arise within the department.

**A day in the life**
- Lead daily pre-shift housekeeping meeting and ensure all guest rooms and villas are serviced based on daily reports
- Ensure that the janitorial team performs daily servicing of all common areas within the resort
- Coordinate deep cleaning tasks with Housekeeping Supervisors
- Maintain precise PAR levels by effectively managing guest supplies, operational supplies, and linen inventory
- Foster an environment of teamwork and dedication by empowering your employees
- Monitor the team's skills and identify areas for improvement by coaching, mentoring, and training
- Bi-weekly scheduling, payroll, and continuous labour management and analysis
- Assist with onboarding and training programs for new employees
- Attend weekly Rooms meeting to review operations, staffing, and budgets
- Review financial statements monthly with the Director of Rooms and Guest Services Manager
- Assist with creating and implementing departmental projects and strategic plans
- Identify opportunities to reduce costs and increase revenue across the department
- Fulfill any additional tasks as directed by the Director of Rooms

**What you bring to the team**
- You bring a professional, warm, and graceful presence
- Effective, efficient, and professional communication skills
- You possess strong problem-solving abilities and excellent time management skills
- You possess a meticulous attention to detail along with the ability to effectively prioritize tasks
- You posses strong leadership skills with the ability to inspire and motivate a team
- Ability to create a comfortable work environment that fosters learning, growth, and development
- An extremely guest-focused mindset, coupled with the ability to work with a variety of personalities
- 2+ years of experience in housekeeping or similar role
- 2+ years of experience in a supervisor or management capacity, preferably in a hotel environment
- Bonus points if you hold a Bachelor’s Degree or Diploma in business or hospitality

**Why join our team at BBR**
- We offer a competitive salary ranging from $55,000 to $65,000 annually
- Extensive health and wellness benefits upon hire
- Work-life balance with three weeks of vacation
- Management meal included every shift
- Four spa days every year, on us
- An award-winning culture that makes you excited to come to work (we are very proud of this)
- The opportunity to showcase your skills and make a difference in a stunning location
- Personal and professional development opportunities
- Employee discounts, including 50% off at the Pub, Arbutus Room, and treatments at the Spa
- Free paddle sport rentals at the Brentwood Bay Marina for you and a friend
- Friends and family discounts on hotel rooms