Order Entry Supervisor

1 week ago

Markham, Canada Orthotic Holdings Inc Full time

**Job purpose**

The Order Entry Supervisor will lead and coordinate all activities related to customer order entry, support and management. This position will manage multiple competing priorities in order to lead team building activities, encourage employee growth and the implementation of new company initiatives while managing direct reports in a diverse working environment. The leader will train, monitor, schedule and motivate all members within the Order Entry teams to ensure the highest level of quality and efficiency is achieved.

**Duties and responsibilities**
- Direct all day-to-day activities of the order entry team and provide timely performance management feedback as required
- Serve as the primary escalation point of contact for customer order issue resolution for multiple areas of the business including manufacturing, finance, IT, and sales
- Provide employee training and development to ensure maximum job performance and provide growth opportunities for motivated employees
- Develop department reports to measure quality, efficiency and output
- Interact with multiple departments in OHI to develop and sustain collaborative work relationships
- Establish priorities, goals and key measurements to support the overall team and business plan
- Develop a strong, cross trained, department that aligns with OHI’s strategic goals and business plan
- Hire and train new employees as required
- Conduct employee performance reviews and develop employee goals as required
- Schedule and lead team meetings as required
- Support the Order Entry Leads during the daily start up meetings
- Ability to communicate effectively and clearly to all staff any company updates and change
- Maintain an efficient, happy, safe and respectful work environment for all team members
- Acquire and maintain a good working knowledge of OHI products and related terminology
- Ability to analyze and develop action plans around feedback from internal and external customers
- Balance day to day duties with continuous improvement activities using LEAN or other business improvement techniques
- Address disciplinary and or performance problems according to company policy
- Other duties as required

**Qualifications**
- University or college degree preferred
- BSc, Kinesiology major is an asset
- Minimum of 3 to 5 years of managerial experience in a mid-sized, fast-paced operation preferably in a manufacturing environment
- Proven leadership skills with the ability to develop and motivate a team
- Strong customer process skills and detail-oriented
- Excellent communication and problem-solving skills
- Exceptional computer abilities with good knowledge of MS Office
- CRM and Great Plains operating systems experience is a plus
- Patience and tolerance, with the ability to use tact in stressful situations
- Strong initiative and good attitude
- Solid analytical skills to drive performance and improvements

**Working conditions**
- Common, clean, office conditions with a typically quiet noise level
- At times will be required to be in a dusty manufacturing environment with loud noise level

**Physical requirements**
- Required to lift /move up to 25 lbs.
- Frequently required to sit; repetitive use of hands and fingers; gripping; short distance reaching with hands and arms

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