Customer Service

6 days ago


Markham, Canada Bath Emporium Full time

Bath Emporium is a full service luxury bathroom, kitchen, and appliance showroom in Markham that offers its clients an extensive product range and design services.

**Summary**

**Responsibilities**
- Process customer orders and communicate with vendors regarding product availability and shipping updates
- Maintain accurate records of customer interactions and transactions.
- Coordinate delivery schedules and plan efficient routes for our delivery truck
- Update the POS/inventory system with packing slips and incoming shipments
- Conduct data entry tasks related to customer information and service requests
- Notify customers when their orders are ready for pickup and provide ETA updates
- Handle freight shipments and assist with freight claims for damaged or missing goods
- Submit warranty claims and order parts (training provided)
- Enforce company policies such as restocking fees and return terms
- Collaborate with warehouse and sales staff to ensure smooth operations

**Qualifications**
- 2-3 years of experience in customer service, order desk, or administrative support (experience in a bath and kitchen environment is a plus)
- Proven experience in a customer service or coordination role
- Strong written and verbal communication skills in English - professional, clear and courteous
- Highly organized with strong attention to detail and follow-up
- Proficient in data entry with attention to detail
- Ability to multitask effectively in a fast-paced environment
- Proper phone etiquette with confidence to uphold company policies
- Knowledge of shipping processes or freight claims is an asset
- Reliable and punctual - this is an in-person position and one is required to be in for 9:00am.
- Business-casual attire required (no jeans)

**Job Types**: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Expected hours: 40 - 44 per week

Work Location: In person



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