Part-time IT Support Technician

6 days ago

Port Coquitlam, Canada New Charter Technologies Full time

ActiveCo Technology Management, a New Charter Technologies Company, is seeking a **Junior IT Support Technician**to provide reliable technical support to our clients. This is a **part-time, 6-month contract position)**, with the possibility of extension and potential to transition into a full-time role.

**Key Responsibilities**
- Diagnose and resolve hardware, software, and network issues efficiently.
- Install, configure, and maintain computer systems, software, and peripherals.
- Collaborate with senior technicians to escalate and resolve complex issues.
- Document troubleshooting procedures and maintain knowledge base articles.
- Manage and track IT inventory and equipment assignments.
- Assist with IT projects, including system upgrades and rollouts.
- Educate end users on basic troubleshooting and IT best practices.
- Stay current on technology trends and recommend process improvements.

**Qualifications**
- Experience with desktop operating systems including **Windows 10/11 Pro**, **macOS**, and **iOS**.
- Hands-on experience with **Microsoft 365**, including Teams and SharePoint.
- Working knowledge of **audio/visual equipment**setup and troubleshooting.
- Familiarity with **Windows Print Services**administration.
- Understanding of helpdesk ticketing systems and workflow management.
- Strong written and verbal communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Excellent customer service and problem-solving abilities.
- **Valid driver’s license and reliable transportation**required.

**Compensation**

**Hourly Rate**:$16.75 - $18.00

**Additional Information**

At ActiveCo Technology Management, we value **diversity, integrity, teamwork, and continuous improvement**. Our core values include **Extreme Ownership, Passion, Teamwork, Continuous Improvement, Honesty and Integrity, Diligence, and Excellence**.

**Who We are**:
At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are Serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. **Ready to be part of a dynamic and supportive community where your unique skills and personality shine?**We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are

New Charter Technologies _is committ _e _d to cr _e _ating an inclusiv _e _e _nvironm _e _nt and is proud to b _e _an _e _qual opportunity _e _mploy _er. New Charter re _cruits, _e _mploys, trains, comp _e _nsat _e _s, and promot _e _s r _e _gardl _e _ss of rac _e _, color, r _e _ligion, s _e _x, s _e _xual ori _e _ntation, g _e _nd _e _r id _e _ntity, national origin, v _e _t _eran, or disability status._

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