Part-time IT Support Technician

2 weeks ago

Port Coquitlam, Canada ActiveCo Computer Solutions, Inc Full time

**Key Responsibilities**
- Diagnose and resolve hardware, software, and network issues efficiently.
- Install, configure, and maintain computer systems, software, and peripherals.
- Collaborate with senior technicians to escalate and resolve complex issues.
- Document troubleshooting procedures and maintain knowledge base articles.
- Manage and track IT inventory and equipment assignments.
- Assist with IT projects, including system upgrades and rollouts.
- Educate end users on basic troubleshooting and IT best practices.
- Stay current on technology trends and recommend process improvements.

**Qualifications**
- Experience with desktop operating systems including **Windows 10/11 Pro**, **macOS**, and **iOS**.
- Hands-on experience with **Microsoft 365**, including Teams and SharePoint.
- Working knowledge of **audio/visual equipment** setup and troubleshooting.
- Familiarity with **Windows Print Services** administration.
- Understanding of helpdesk ticketing systems and workflow management.
- Strong written and verbal communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Excellent customer service and problem-solving abilities.
- ** Valid driver’s license and reliable transportation** required.

**Compensation**:
**Hourly Rate**: $18.00

**Additional Information**

At ActiveCo Technology Management, we value **diversity, integrity, teamwork, and continuous improvement**. Our core values include **Extreme Ownership, Passion, Teamwork, Continuous Improvement, Honesty and Integrity, Diligence, and Excellence**.

**How to Apply**:
Greystone Technology is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Greystone recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.

We’ve redesigned the way technology services are provided - from the ground up. We don’t start with solutions; we start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have.

If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be. It’s as common sense as it is revolutionary.

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