Warranty Coordinator, 30 Day

**WARRANTY COORDINATOR (12-Month Term)**

**Location: Ottawa South**

**Build your future at Minto**

At Minto, our mission to build thriving communities starts with our first community - our employees. We are proud to have been named one of Canada’s Best Managed Companies in 2024, a testament to our nearly 70-year legacy and dedication to providing an exceptional employee experience.

We believe great employees like you are essential to our continued success, and we invite you to join us on our mission. At Minto we welcome change and celebrate new ideas. We provide you with the resources, professional training, and diverse opportunities to grow your career.

**Your offer will include**:

- Competitive salary
- Annual bonus + benefits effective 1 st day + RRSP matching plan + 3 weeks’ vacation
- Benefits including parental leave, unlimited physiotherapy, telemedicine and so much more
- Tuition reimbursement plans and professional development courses
- Employee recognition platform - Be rewarded by your colleagues for your contributions
- Many exciting career opportunities

**Your role on our team**:
The Warranty Coordinator is responsible for providing customer service to homeowners in order to process all inquiries related to service, repairs or outstanding work.

**In this role, you will**:

- Check Tarion portal daily to identify and print any new conciliations/ 30 Day inspections
- Review any emergency calls from the previous night or weekend and follow up with home owner and/or trades
- Coordinates repair appointments for Customer Care, Trade Partners and Homeowners, 30 days, year ends, two year, service calls, and or MSD inspections;
- Responsible for processing all Service Tech paper work & schedules
- Print “scheduled today” list on a daily basis and contact all Trades to ensure successful work days
- Reschedule any additional follow up appointments that are necessary
- Update Newstar, close calls, add notes make sure booking dates are accurate
- Process invoices in Newstar
- Manage vendor cards and the check in check out process
- Send all Trades, weekly, the Newstar aging report
- Responds and assists with resolving all after sales complaints;
- Tracks and closely monitors all active Customer files and ensure they are completed within the set deadlines as indicated by the Tarion Warranty Corporation;
- Provides updates and corresponds with the Tarion Warranty Corporation in regards to files that have been escalated with their office;
- Coordinate all repairs in model homes where necessary;
- Order materials as instructed by Managers/Inspectors/Techs
- Other duties within the scope, spirit and purpose of the job, as requested by management

**We would like you to have**:

- High School Diploma is required or a College Diploma (Construction, Home Building, Administration or related discipline) is an asset.
- A minimum of five (5) years of relevant work experience in customer service role.
- Microsoft Office (Word, Excel), Outlook
- Tarion Warranty Corporation Construction Performance Guidelines and Warranty Coverage is an asset
- Knowledge of construction processes and repair methods is an asset
- Strong knowledge of the Minto New Home Manual is an asset
- Communication skills (listening, verbal and written)
- Problem Solving
- Organizational skills
- Attention to detail
- Customer service focused
- Team player
- Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.#TAS2 _

TAS2