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Customer Service Representative

2 weeks ago

Hamilton, Canada Forsythe Lubrication Full time

**Job Overview**
The Customer Service Representative (CSR) will serve as the primary point of contact for customers, handling inquiries, processing orders, and ensuring a seamless experience from order entry through delivery. The CSR will work closely with operations, logistics, and sales teams to support day-to-day business needs, resolve issues quickly, and maintain Forsythe’s reputation for dependable, responsive service.

**Duties**
- Enter and process customer orders accurately in the ERP/order system.
- Coordinate with production and logistics teams to ensure timely delivery.
- Provide product information, pricing, and lead times to customers.
- Handle customer complaints and service issues with professionalism, escalating when necessary.
- Support the sales team with quotes, sample requests, and follow-ups.
- Maintain customer records and ensure all information is accurate and up to date.
- Assist with invoicing, returns, and credit documentation as required.
- Contribute to continuous improvement of customer service processes

**Qualifications**
- **Education & Experience**:

- High school diploma required; post-secondary education in business, administration, or related field preferred.

**Skills & Competencies**:

- Strong communication skills, both verbal and written.
- High attention to detail and accuracy in data entry/order processing.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Proficiency with Microsoft Office (Word, Excel, Outlook); experience with ERP/order entry systems an asset (Microsoft GP)
- Strong problem-solving and conflict resolution skills.
- Team player with a optimistic, positive, professional attitude.

**Other Requirements**:

- Knowledge of lubricants, solvents, or chemical products is an advantage (training will be provided).
- Commitment to customer satisfaction and the values of a family-run business.
- 2+ years of customer service, order desk, or inside sales experience (manufacturing, industrial distribution, or chemical/lubricant industry experience is an asset).

**Job Types**: Full-time, Permanent

Pay: From $60,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

**Education**:

- Secondary School (required)

**Experience**:

- CSR: 2 years (required)

**Language**:

- English (required)

Work Location: In person