Current jobs related to Reservations Call Agent - Niagara Falls - Damara Day Spa Fallsview Casino Resort
-
Reservation Agent
2 weeks ago
Niagara Falls, Canada Vittoria Hotel & Suites Full timeJob Overview: We are seeking a detail-oriented Reservation Agent to join our team. As a Reservation Agent, you will be responsible for assisting customers with booking reservations and providing exceptional customer service. Responsibilities: - Answer incoming calls and assist customers with reservations - Provide information about services, availability,...
-
Reservation Agent
4 days ago
Niagara Falls, Canada Vittoria Hotel & Suites Full timeJob Overview: We are seeking a detail-oriented Reservation Agent to join our team. As a Reservation Agent, you will be responsible for assisting customers with booking reservations and providing exceptional customer service. Responsibilities: - Answer incoming calls and assist customers with reservations - Provide information about services, availability,...
-
Seasonal Reservations Agent
2 weeks ago
Niagara Falls, Canada Niagara Air Bus Inc. Full time**SEASONAL RESERVATIONS AGENT**: Niagara Air Bus is seeking a customer-focused Reservations Agent to join our dynamic team! In this role, you will assist customers with booking airport transportation, answering inquiries, and providing exceptional service. Responsibilities include handling phone and online reservations, processing payments, and ensuring...
-
Call Centre Agent
2 days ago
Niagara Falls, Canada WildPlay Full time**Call Center Agent** **Job Purpose** WildPlay Niagara Falls is seeking dynamic individuals to join our team for the upcoming season. **Principal Accountabilities** - Providing an exceptional WildPlay experience to all guests through proactive engagement, recognizing opportunities to increase guests’ enjoyment of the park, and actively delivering or...
-
Call Centre Agent
5 days ago
Niagara Falls, Canada WildPlay Full time**What's Cool About This Job?** - Free ziplining and climbing!! - Paid Lunches - Bonus opportunities throughout the summer - Snacks provided daily - Overtime hours allowed - Great staff events - Did we mention free ziplining and climbing?! - Full and part-time hours are available and can change depending on your needs - Fantastic opportunities for career...
-
Front Desk Agent
1 week ago
Niagara Falls, Canada The Falls Hotel and Inn Full timeOverview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a fast-paced environment, we...
-
Guest Services Agent
5 days ago
Niagara Falls, Canada WildPlay Full time**What's Cool About This Job?** - Free ziplining and climbing!! - Paid Lunches - Bonus opportunities throughout the summer - Snacks provided daily - Overtime hours allowed - Great staff events - Did we mention free ziplining and climbing?! - Full and part-time hours are available and can change depending on your needs - Fantastic opportunities for career...
-
Reservations Agent
4 days ago
Niagara-on-the-Lake, Canada Vintage Hotels Full timeVintage Hotels is currently seeking a full time Luxury Travel Advisor to join our growing team! Situated in the heart of Niagara, this is your chance to gain valuable experience within a collection of Niagara's top hotels! **What you'll be doing**: - Answers the telephone, takes reservations, referring calls to the appropriate person/departments as...
-
Front Desk Agent
7 days ago
Niagara Falls, Canada The Glengate Hotel & Suites Full time**Overview** **Responsibilities** - Greet patients and visitors warmly as they arrive at the dental office. - Manage incoming calls using phone systems, addressing inquiries and making reservations effectively. - Maintain accurate customer records by filing documents and updating information in computerized systems. - Assist with clerical duties such as...
-
Front Desk Agent
1 week ago
Niagara Falls, Canada Falls Hotel and Inn Full time**Overview** **Duties**: - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently. - Handle guest inquiries and provide information about hotel services, local attractions, and amenities. - Process reservations and maintain accurate records of guest information. - Respond to phone calls promptly,...
Reservations Call Agent
2 weeks ago
Damara Day Spa is a premier destination for relaxation, rejuvenation, and wellness, proudly serving the Niagara Falls community. Known for our tranquil environment and skilled team of spa professionals, we provide a wide range of services designed to restore balance and enhance well-being. Our guests trust us for an exceptional experience from the moment they make their reservation to the time they leave feeling refreshed and renewed.
The Opportunity
We are seeking a **Reservations Call Agent** to join our team in a **full-time, permanent** capacity. As the first voice our guests hear, you will play a critical role in shaping their impression of Damara Day Spa. This position is ideal for a professional who enjoys delivering warm, attentive, and detail-oriented service over the phone, while ensuring that every reservation is handled with accuracy and care.
You will act as the central contact point for guests booking appointments, seeking information about services, or requesting assistance with special accommodations. This role requires a balance of hospitality, professionalism, and efficiency to ensure that each guest begins their spa journey with confidence and ease.
Key Responsibilities
- Answer inbound calls promptly and courteously, assisting guests with reservations and inquiries.
- Manage appointment scheduling, cancellations, and changes while maintaining accuracy in booking systems.
- Provide detailed information about spa services, packages, and promotions.
- Handle special requests with care, ensuring guest needs are communicated to the appropriate departments.
- Record and maintain accurate guest information in the reservation system.
- Collaborate with spa staff to optimize scheduling and maximize guest satisfaction.
- Address guest concerns or complaints with empathy and professionalism, escalating when necessary.
- Support outbound call campaigns, such as confirming appointments or notifying guests of promotions.
- Uphold Damara Day Spa’s values of hospitality, professionalism, and exceptional guest care.
**Qualifications**:
- Previous experience in a call center, reservations, or hospitality-focused role preferred.
- Excellent communication skills with a warm, professional phone manner.
- Strong attention to detail and organizational abilities.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with computers and scheduling software; spa or hospitality booking systems are an asset.
- Team-oriented attitude with the ability to work independently when required.
- A genuine interest in wellness, hospitality, and guest care.
What We Offer
- A permanent, full-time role with long-term stability.
- A supportive and professional work environment.
- Opportunities for growth and development within the spa and hospitality industry.
- The opportunity to be part of a team that helps guests achieve wellness, relaxation, and balance.
How to Apply
If you are a motivated professional with a passion for hospitality and customer service, we invite you to apply. Please submit your resume and a brief cover letter directly through **Indeed**, highlighting your relevant experience and interest in this role.
Join **Damara Day Spa** in Niagara Falls and become the welcoming voice that begins each guest’s journey to relaxation and renewal.
**Job Types**: Full-time, Permanent
Pay: $21.50 per hour
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
Work Location: In person
