Reservations Agent

6 days ago

NiagaraontheLake, Canada Vintage Hotels Full time

Vintage Hotels is currently seeking a full time Luxury Travel Advisor to join our growing team

Situated in the heart of Niagara, this is your chance to gain valuable experience within a collection of Niagara's top hotels

**What you'll be doing**:

- Answers the telephone, takes reservations, referring calls to the appropriate person/departments as necessary.
- Responds to Guest concerns and makes reservations for accommodations, spa, dining and theatre tickets.
- Performs accounting duties related to credit card approvals for reservations and daily cash reports as needed.
- Performs sales functions, processes expectancy reports, in-house daily lists, group rooming lists and occupancy reports.
- Process spa bookings and packages as required.
- Process forms and assist in booking purchase gift letters and donations.
- Processes mass mail outs for brochures, promotions, confirmation letters and special occasions for Lais Hotel Properties Limited.
- Respond to Guest complaints, requests and referrals as necessary.
- Reserve services/ amenities in conjunction with other packages being purchased.

**What You'll bring to the team**:

- Excellent computer skills.
- Pleasant and professional telephone manner.
- Excellent communication skills both written and oral.
- Proven ability to provide excellent Guest service.
- Previous up-selling and/or sales experience is considered an asset.

**What's in it for you**:

- Benefits after 3 months
- Career advancement opportunities
- A tenured team to support your learning and development
- Free meals
- Company wide discounts
- Tuition reimbursement
- Accomodations can be provided throughout the recruitment process upon request._

**Job Types**: Full-time, Permanent

**Salary**: $16.65-$17.53 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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