Employee Relations Business Partner

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

To ensure employee voice and sentiment remain at the heart of our people strategies, the ER Business Partner will play a key role in facilitating employee listening tours across the organization and co-creating action plans with business leaders and HR Business Partners to address employee experience gaps.

**Key Duties and Responsibilities**

Risk and Compliance
- Ensure adherence to Bayshore’s policies and procedures related to employment standards, human rights, and occupational health & safety.
- Identify and report compliance risks related to employee relations and labour relations matters.
- Provide recommendation to clients and HR leadership to address identified risks and improve policy adherence.
- Ensure appropriate documentation and reporting of all high-risk cases.
- Partner with HR leadership to review and enhance ER-related policies and procedures in alignment with legislative changes.

Consulting and Case Management
- Responsible for the delivery of Employee and Labour Relations consulting services to HR Business Partners and HR Generalists on lower-risk ER matters. Assist in building and sustaining an effective team of HR professionals to facilitate client self-sufficiency on a broad spectrum of HR issues, including employee relations, performance management, leave of absence, work environment, and change management support.
- Responsible for management of high-risk case referrals from leaders and/or HR Business Partners.
- Proactively counsel and educate managers across the business on all aspects of labour relations, including relevant HR policies, procedures, legislation, regulations, and ER-related training and learning opportunities.
- Counsel LOB leaders, managers, and HR Business Partners regarding critical trends and issues in their workforce. Escalate unresolved or pervasive issues when necessary.
- Investigate internal employee complaints of unfair treatment, harassment, discrimination, workplace violence, or hostile work environment. Recommend solutions to management, including possible corrective action or termination, based on legal risk factors to the organization. Document the investigation, recommendations, and resolution.
- Review and ensure steps have been taken for employee terminations in assigned LOBs to ensure the organization is reacting in an appropriate, fair, and equitable manner.
- Ensure LOBs have the training, tools, and support required to facilitate client self-sufficiency on a broad spectrum of HR issues.
- Assist with the development and proper implementation of HR tools through coaching and training.
- Seek opportunities to enhance the credibility and importance of Employee and Labour Relations consulting services within the organization.
- Develop and expand relationships with key leaders and HR Business Partners to ensure effective use of Employee and Labour Relations services.

Change Management

The ER Business Partner monitors employee relations practices across assigned clients, ensuring alignment with compliance requirements and evolving labour and employment legislation. As a key liaison between operational divisional and the National Director, Labour & Employee Relations, the ER BP identifies potential risks and opportunity for culture and policy improvements supporting the organization’s ongoing adaptation to the changing workplace landscape.

Percentages may vary year to year depending on Annual Strategic Priorities**:

- 25% Facilitate Employee Focus: Groups across Bayshore HealthCare to connect in real-time with front-line staff on issues that matter most to them. In collaboration with business leaders and HR Business Partners, create action plans that lead to meaningful outcomes for employees.
- 15% Manage employment and labour relations disputes: including conducting workplace investigations of high risk situations where deemed necessary.
- 35% Consulting: Responsible for the delivery of Employee and Labour Relations consulting services to designated internal clients on high-risk ER matters, including legal case management, negotiations, harassment investigations, grievance handling, and union-related matters. Provide expert ER consultation and concurrence to HR Business Partners with respect to terminations, performance management, work environment, and leaves of absence for LOB client areas.
- 15% Training & Development: Develop and deliver training programs based on identified organizational needs, ensuring managers are equipped with the knowledge and skills to handle employee and labour relations matters effectively.
- 10% Other tasks, including administrative duties**:Provide