Desktop Support Analyst

4 days ago

Burnaby, Canada Houle Electric Limited Full time

**About the position**:
Currently, we are looking for an eager **Desktop Support Analyst** for our Corporate IT team, based in Burnaby. The Desktop Support Analyst is a key member of the HelpDesk team, the first point of contact for employees when they are looking for IT support.

**Desktop Support Analyst Duties and Responsibilities**:

- Manage Help Desk tickets in a timely manner
- Setup, configure and maintain corporate equipment (workstations, printers)
- Set up user accounts
- Develop expertise to train staff on new technologies
- Build an internal knowledgebase with technical documentation
- Maintain IT Equipment Inventory
- Manage the onboarding and offboarding process for the IT functions

**Desktop Support Analyst Experience and Skills**:

- Minimum 2-3 years experience working in a technical help desk environment
- Familiarity with various operating systems and platforms
- Resourcefulness and problem-solving attitude
- Team player
- Excellent communication skills
- A strong aptitude to pick up new technical skills
- Able to adapt to a dynamic and changing environment
- A self-starter, but able to work in a team environment as well as independently

Culture is important at Houle. You must be collaborative in nature. You are a solution focused team player and always willing to learn. You are a bright, ambitious, honest, and a straight forward professional. Your personable nature will fit well within the friendly working environment.

The salary for this position will be commensurate with experience. Houle offers an exciting, enjoyable work environment, competitive benefits package as well as a competitive incentive plan and many company sponsored events.

**About Houle**:
At Houle, we are passionate about building resilient communities. From airports, shipping terminals, and water treatment facilities, to hospitals, universities, and shopping centers, we deliver integrated electrical solutions for our industrial, commercial, institutional and residential customers.

While we are leaders in electrical construction, we also specialize in a wide range of in-house technology solutions, including audio visual, building automation, healthcare systems, network systems, and security and life-safety. As a certified Great Place to Work, and one of Canada's Best Managed Companies, we take pride in our talented people and collaborative culture that bring our client's vision to life.

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