Operations Support Analyst

1 day ago

Burnaby, Canada PrimeCorp Full time

**Operations Support Analyst**:
**TITLE: OPERATIONS SUPPORT ANALYST**
**DEPARTMENT: OPERATIONAL SUPPORT**
**CAREER STREAM: P3**

**General Accountability**
Reporting to the Manager, Operational Support, as an expert PRIME-BC user, the Operations Support Analyst is responsible for assessing the impact of procedural and policy changes on PRIME-BC business processes; coordinating and consulting with clients, vendors and internal technical resources on the development of revised procedures to accommodate changes; and implementing changes independently or as part of a team.

**Nature and Scope**

Analyzes the impact of changes in data collection requirements, policies and procedures on PRIME-BC business processes; researches, tests, assesses and documents pertinent information; makes recommendations on the viability of proposed changes

Implements changes independently or as part of a team; maintains, validates and updates system tables; coordinates with the user community and internal technical resources on changes to system data and to ensure integrity and proper documentation throughout the process

Collaborates with Project Managers as appropriate to provide input on or execute project tasks; may perform planning and coordination tasks for assigned initiatives

Coordinates communications for individual PRIME BC initiatives

Participates in the development and maintenance of a corporate repository for established business processes

Identifies, plans and recommends areas of operational improvement

Performs related work as required or assigned by the Manager, Operational Support

**Education, Training and Experience**
Completion of Grade 12 supplemented by post-secondary courses related to the work plus must have 3 years’ experience working within the PRIME-BC system, or an equivalent combination training and experience in the field of law enforcement

**Knowledge, Skills and Abilities**
Knowledge of the rules, regulations, policies and procedures governing the work

Knowledge of the methods, practices and procedures related to the operation and administration of police electronic information systems as applicable to the work performed

Ability to assess the impact of changes and new requirements on business processes and make recommendations on the viability of proposed changes

Ability to research and test information pertaining to changes

Ability to establish and maintain effective working relationships with a variety of internal and external contacts, and coordinate and consult with clients, vendors and internal technical resources

Ability to communicate effectively, orally and in writing

Ability to work independently or as part of a team

**WORKING ENVIRONMENT**
Must obtain and maintain a RCMP Secret Security Clearance

Hybrid work environment - remote and in-office

Occasional travel may be required

Monday to Friday 40 hours per week

Occasional availability to work outside of regular working hours

**This job posting will be closing on September 24, 2024**

**To apply, please click on the link below**:
Education : Other trades certificate or diploma
Experience : 3 years to less than 5 years

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