Program Administrative Assistant

Lynwood Charlton Centre (LCC) is a publicly funded charitable organization in the City of Hamilton which provides a spectrum of innovative and evidence-based, mental health services to children and youth. Our programs span a variety of settings, including 24/7 congregate care in one of four settings in the City of Hamilton and on-site classroom programs in partnership with the Hamilton Wentworth District School Board. We also work with and support families and partners in the community in our home and school-based programs, and our facilitated group programs.

LCC is funded by the Ministry of Health and the Ministry of Children, Community and Social Services. We are accredited by the Canadian Centre for Accreditation and licensed under the Child Youth and Family Services Act.

We are currently looking for a **Program Administrative Assistant **to support our teams at Charlton Hall Intensive Out of Home Program and Thrive Child and Youth Trauma Services in Hamilton.

**The Role**

The position is 100% ON SITE, full time, permanent position based out of the two locations in Hamilton splitting their time between Charlton IOHP and Thrive Child and Youth Trauma Services. It is Monday to Friday from 8:30am-4:30pm with some flexibility required.

**What we Offer**
- Comprehensive group benefits plan inclusive of vision, dental and disability coverage, and Life Insurance
- Paid time off (vacation, sick time etc...)
- Company pension
- Employee assistance program
- Onsite parking, casual dress, and a fantastic team of co-workers
- Support and provide advocacy for the child/youth and family.

**Main Duties and Responsibilities**
- Regular utilization of the client database including entering referrals, responding to staff questions
- Supports the remedy of technology issues including:

- Calls to third party IT support company to schedule visits, address computer and site-specific network related issues
- First point of contact for site specific issues associated with shared printers and telephones, network connections and communications technology (i.e. board room phone console and long distance services) at their home site location
- Oversees office supplies inventory, including reordering and statement reconciliation.
- Organizes and submits accounts payable information and submits to Accounting and Payroll Specialist in a timely fashion.
- Provides communications and documentation support by overseeing large scale printing jobs, preparing meeting packages and reviewing materials.
- Updates and maintains staff bulletin boards.
- Completes hardcopy and electronic filing and document preparation functions.
- May Fulfill role of first point of contact reception area for clients, families and suppliers and ensures appropriate sign in and confidentiality forms are completed.
- Receives calls to agency and redirects as appropriate.
- Receives, sorts and distributes incoming mail and coordinates outgoing mail and couriered items.
- Respond to phone queries regarding programs, services, and referral processes.
- Other related duties in alignment with the requirements of the position.

**Requirements**:

- Microsoft Office Suite, and Internet browsers
- Operation of office tools such as fax machines, copiers, scanners, multi-line telephone
- Several years of progressive experience working in a social service agency in an administrative capacity
- Experience utilizing databases and digital record keeping.
- Customer service experience.

We appreciate your interest; however, only those applicants selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person