Manager, Operations

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade 16: $73,520 - $86,500

**About Western**:
**About Us**:
The Schulich School of Medicine & Dentistry provides outstanding education within a research-intensive, distributed learning environment, where tomorrow’s physicians, dentists and health researchers and other scholars learn to be socially responsible leaders in the advancement of human health. The Schulich School of Medicine & Dentistry is the largest Faculty on campus and employs over 2,000 part-time and fulltime faculty and over 1,000 staff.

The mission of the Department of Obstetrics & Gynaecology is to promote excellence in-patient centered care for women and their families together with our healthcare partners, and through education and research relating to all aspects of women’s healthcare.

**Responsibilities**:
Reporting to the Chief Administrative Officer and working in dyadic partnership with the Department Chair, the Manager, Operations (MAF) provides strategic operational leadership and management of the Department of Obstetrics & Gynaecology by overseeing, directing, and assisting with establishing the vision for a wide variety of administrative, human resources, communications and financial processes to ensure smooth and efficient operations. The role will participate in the development and implementation of strategic administrative plans, programs and policies for the Department to ensure successful alignment and progress, and the achievement of the Department’s mission and objective. The Manager will monitor and implement administrative processes to realize opportunities for improvement, and to ensure adherence with University and Schulich policies and procedures, and relevant legislation. The role will manage financial, human and physical resources, lead and direct the work of others, and ensure appropriate controls are in place to manage risks. The Manager will ensure continuity of administrative operations throughout changes in academic leadership, facilitate successful undergraduate and graduate education program delivery, research and scholarly work in the Department, coach and train staff, and provide comprehensive consultation on a variety of administrative processes to ensure the University community is served effectively.

**Qualifications**:

- Education:

- Undergraduate Degree in Business Management/Administration with courses taken in human resources and accounting required
- Master's Degree preferred
- Completion of, or working towards, Canadian Institute of Management (CIM) and/or Certified Human Resources Professional (CHRP) designation(s) preferred

**Experience**:

- 5 years of administrative operation and human resources experience in a complex office environment required
- 2 years of experience managing staff and projects required
- Experience with the implementation of strategic, human resources, and financial plans required
- Experience in a unionized or public sector environment preferred
- Experience in a health-care or academic environment preferred

Knowledge, Skills & Abilities:

- Knowledge of general office procedures, best practices for assessing, developing and implementing new business processes and procedures
- In-depth knowledge Human Resources principles and practices, Employment Standards Act and other relevant legislation with demonstrated skills working with collective agreements, employment standards and the ability to advise on policies and procedures as they relate to different employee groups
- Knowledge of best practices in building a strong collaborative team and leading people
- Project management skills to champion a project from conception to completion, and to ensure that team roles are clear, milestones are communicated and deadlines are met
- Analytical skills in the areas of financial and business management to implement budgets, forecast expenses and monitor relevant accounts
- Ability to organize and effectively manage human resources needed to achieve results
- Communication skills with the ability to converse with, write reports for, and deliver presentations to all levels of the organization
- Ability to ensure confidentiality and privacy is maintained through the appropriate retention and destruction of information
- A well-defined sense of diplomacy including solid negotiation, facilitation, and conflict resolution skills
- Ability to promote individual growth by encouraging others to learn new skills and develop themselves
- Ability to quickly re-allocate resources and adjust priorities in response to unexpected events or changing circumstances
- Advanced judgment, analytical and problem solving skills with a consultative and collaborative approach to addressing issues and opportunities
- Results-oriented with the ability to motivate and coach employees to meet high performance standards, while working effectively as a member of the leadership team
- Strong leadership skills with the ability to develop a share