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Operations Manager

3 weeks ago

London, Canada All Terrain Property Maintenance Inc Full time

**Operations Manager - Results-Driven Leader with Snow & Ice Expertise**

At All Terrain Property Maintenance Inc, we cultivate a culture rooted in operational excellence, innovation, and people-first leadership. We’re seeking a resilient, decisive Operations Manager who thrives in a fast-paced, high-output environment, confidently steering teams to deliver exceptional results year-round. If you embody accountability, forward-thinking execution, and relentless pursuit of high standards, this is the role for you.

**About the Role**
In this pivotal, year-round leadership position, you will own the performance and growth of logistics operations, while leading snow and ice management in winter, and scaling our logistics and sweeper divisions through system-driven processes in year round. Your impact will be immediate and measurable, driving efficiency, safety, and quality across multiple crews and locations.

**What We’re Looking For**
- Minimum 5 years of demonstrated leadership success in snow and ice operations, heavy equipment logistics, or related field operations.
- Deep knowledge of Ontario transportation regulations, CVOR standards, and industry safety best practices.
- Strong communication skills across all channels—verbal, written, and digital messaging—to lead teams and liaise with clients effectively.
- Tech-savvy mindset comfortable leveraging fleet tracking, scheduling software, and Microsoft 365 tools to manage complex logistics.
- Ability to make clear, timely decisions under pressure with calm and authority.
- Valid A Class License.
- Proven track record of building and sustaining high-performing teams via mentorship, structured processes, and accountability.
- Passionate about developing scalable operational systems and continuously improving workflows.
- Experience with winter operations logistics a strong asset.

**Core Responsibilities**
- Lead daily operations logistics, and snow divisions, ensuring seamless coordination and top-tier service delivery.
- Manage and coach direct reports to meet scheduling, routing, quality, and safety goals.
- Drive seasonal recruitment, onboarding, and ongoing training aligned with company standards.
- Oversee equipment readiness, partnering with fleet management to maintain service reliability.
- Champion health & safety protocols on all job sites and yards.
- Track key performance indicators including job completion, quality, crew productivity, and attendance to inform operational decisions.
- Utilize company software and real-time data to monitor labour, job progress, and asset utilization.

**Snow & Ice Management (Winter Operations)**
- Own all aspects of snow event logistics, team readiness, operator deployment, and active event oversight along side management team.
- Monitor weather actively to drive proactive operational responses including salting, plowing, and snow removal.
- Maintain equipment, fueling, and safety checks before events.
- Coordinate with vendors and subcontractors to uphold performance standards.
- Ensure instant incident reporting, transparent communication, and compliance documentation throughout storms.
- Facilitate clear, real-time communication between teams, clients, and leadership during critical events.

**Leadership & Culture**
- Foster a culture of ownership, discipline, collaboration, and continuous learning.
- Provide coaching, mentorship, and corrective guidance to develop team potential fully.
- Lead performance evaluations and support growth plans for individuals and teams.
- Inspire accountability and excellence across all operational levels.

**Client Engagement & Quality Assurance**
- Conduct regular site audits and quality checks to exceed contractual expectations.
- Address client concerns swiftly and professionally, ensuring satisfaction and retention.
- Participate in client walkthroughs, inspections, and seasonal operational planning.

**What We Offer**
- A leadership platform to shape and grow a critical division within an industry-leading company.
- Competitive compensation paired with vacation benefits.
- Comprehensive health benefits package including a Health Spending Account.
- Deferred Profit-Sharing Program to build your financial future alongside company success.
- Uniform and boot allowances plus enrichments supporting your daily responsibilities.
- Access to cutting-edge systems, a supportive leadership team, and mentorship opportunities.
- Clear pathways for career progression fueled by our expansion vision.

This is a full-time role designed for a proactive, systems-oriented operations leader ready to make a tangible difference in a company that values your expertise and drive.