Operations Manager

**Operations Manager** "A mind built for excellence. A spirit built for service." Serving others in their time of need is not easy, but with the right approach and people, Paul Davis is a leader in the industry. After 50+ years in business, we continue to expand our service-driven philosophy throughout North America. A key component of this success lies in our people and the Paul Davis philosophy. The Operations Manager is responsible for strategy, budgets, people, financial outcomes and scorecard metrics, directing and coordinating activities within the business unit(s). Driving the overall direction, coordination and evaluation of direct reports and carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws**.** **What does an Operations Manager with Paul Davis do?** - Oversees daily operations for the business unit(s). Ensures implementation of growth strategies and coordinates the development of key performance goals for team members - Creates and cultivates business and professional relationships based on trust, actively listening and finding ways to manage multiple teams while still having fun - Directs and helps engage the leadership team for long-range goals and objectives for business growth and profitability. - Reviews analyses of activities, costs, operations and forecast data in each department within the business unit(s) and their progress toward stated goals and objectives. Ensures compliance with company standards for cost control, quality, safety and customer service standards. - Provides performance feedback, training and coaching to develop to managers and employees. - Maintains our company culture and fostering an environment that promotes safety and drives exceptional customer service expectations by recognizing and rewarding desired behaviors. - Reviews operations and financial budgets to meet requirements for sales planning; Develop and protect business relationships and account management. - Analyzes operational information and set key performance goals to manage productivity and oversee execution of management action plans to meet or exceed key performance indicators. - Oversees key hiring and talent development programs and evaluates these initiatives for proper investment in equipment and talent. - Manages compliance with state and federal regulations. **Why Join The Team? **We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service. You will have the autonomy after training to control your schedule and continually seek learning opportunities that will improve your skill set. **Values**: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement. **Vision**: To provide extraordinary care while serving people in their time of need. **Mission**: To provide opportunities for great people to deliver Best in Class results. **Team Compensation and Benefits**: - Ongoing Leadership Development Program and industry events - Three months of structured training to learn the Paul Davis Way - Access to Paul Davis University and regular training opportunities - Cell phone and computer provided by company - PTO and sick days with flexible schedule **Team Qualifications (Requirements)**: - Bachelor’s degree from an accredited college, university or technical college desired - 10 years management experience in construction, restoration or a service related industry required. - General Contracting license preferred but not required - Experienced at reading, interpreting and managing financial statements - Excellent verbal and written communication skills - Strong interpersonal skills and ability to lead, mentor and bring a diverse group of people together to work effectively - Ability to present information in various settings: one-on-one, small/large group situations to customers, homeowners or employees in the organization - Demonstrated ability to solve problems and make prudent decisions - IICRC Certifications - Strong skills in MS Office, RMA and Xactimate **Are you Paul Davis?** **Before You Can Take the Field**:Working Conditions and Physical Requirements: The physical environment requires the employee to work all types of both indoor and outdoor conditions. Frequently required to use personal protective equipment, having ability to stand or walk, occasionally bending, squatting, climbing stairs and lifting up to 50 pounds. Paul Davis is an equal opportunity employer. **Salary**: $70,000.00-$90,000.00 per year **Benefits**: - Dental care - Extended health care Flexible Language Requirement: - French not required Schedule: - Monday to Friday - Weekend avai