Full Time Person-centred

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**Our Team**:
Seniors’ Services is a division of Community Services at the Region of Waterloo. We collaborate with the community to plan, support and operate long-term care, residential and community programs in Waterloo Region.

We offer a variety of services and programs for older adults to enable them to age with dignity. We offer a warm, friendly atmosphere with modern amenities and quality care. Making sure that each person can live their best life is important to us.

**The Opportunity**:
This role has primary responsibility for implementing strategies to improve the experience of persons served across the continuum of care within Seniors’ Services by engaging staff and the community served in effecting person-centred and emotion-focused care transformation driven by the Division’s mission, vision, and values.

You will develop and lead the organizational strategy to transform the culture of care to embrace personhood, choice, joy, and social/emotional engagement.
You will sustain culture change achieved and maintained through Butterfly Certification with Meaningful Care Matters and builds on the culture change model throughout the home and divisional programs.
As the divisional expert on person-centred and emotion-focused care, you will provide advice, guidance, and recommendations to management and staff on leading practices.
You will coach and mentor staff teams to deliver person-centred services that are individualized, engaging, and embrace choice, belonging, personhood, and friendship.
Acting as primary lead for internal communications, you will ensure communications reflect culture, equity, and organizational vision and mission.
You will collaborate leadership to model, encourage, and integrate the principles of person-directed care in service delivery.
You will develop and lead equity, inclusion, and engagement initiatives to promote inclusivity, belonging, and strategies to improve community engagement within Seniors’ Services.
You will develop opportunities to engage staff, stakeholders, and persons served in process improvement activities, to generate innovative solutions to improve experience and pilot new initiatives.
You will collaborate and support staff, volunteers, and students in training that supports person-centred and emotion-focused care. You will ensure staff, volunteer, and student onboarding and orientation align and support organizational values and the principles of person-centred care.
You will develop and establish a policy and decision-making framework to maximize the capacity and ability to understand and support resident choice.
You will develop, recommend, and implement standards, policies, and procedures, and provides leadership in program evaluation.
You will monitor Home and Program areas to ensure the environment reflects the vision and supports resident engagement. You will consult on physical layout and design to support person-centred and emotion-focused care and services. You will collaborate with care teams, Facilities, management team, health and safety, fire department, and funding bodies to make environmental improvements when needed.
You will collect, identify, store, and maintain data on resident/family/staff satisfaction survey results and quality indicator data. You will play a key role in determining what information is collected and identifying gaps. You will ensure others follow confidentiality and safeguarding requirements as it relates to residents’ personal health information.
You will produce customized reports for senior management and funders; conducts customized information/data searches for others.
You will operate within the budget and track costs, create, and submit fundraising proposals to the Foundation and other funding bodies.
You will develop opportunities to recognize and reward program areas and individual staff members who bring about positive change.
You will participate in and provides leadership to the Work Life Improvement/Diversity Committee.
You will lead and oversee the Ethics Review Program.
You will participate on internal committees and community committees/task forces to facilitate best practices, support community integration and planning, and optimize person-centred and emotion focused care delivery.
Performs related duties as required