Specialist, End User Technology

**Job Description Summary**:
**Job Key Contributions/Task**:

- Provide technical expertise to the installation, upgrade, and maintenance of end user computing devices including desktop computers, laptops, printers, and mobile (PDA) type devices.
- Manage Azure AD end user accounts, permissions and access rights in accordance with best-practices regarding privacy, security, and regulatory compliance.
- Maintain and develop new functionality on SharePoint and WordPress internal websites.
- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and purchases.
- Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
- Participate in the development of technology roadmap for systems and software.
- Manage procurement lifecycle by working with new and existing vendors on new purchases while coordinating with the internal accounting team.
- Participate in negotiations with vendors, manufacturers, and contractors to secure products and services on behalf of Apple Express.

**Qualifications and experience**:

- Strong **communication** (verbal/written) and **interpersonal** skills to build relationships with internal and external business partners and vendors.
- Proven track record in being very **customer focused** and having a good understanding of the needs of our employees.
- 5+ years **of hands-on technica**l experience as a support specialist in a fast paced, high demand corporate environment.
- 5+ years of hands-on working experience in utilizing your **problem-solving & decision-making **skills to provide both technical support and enthusiastic customer service.
- Demonstrate your **expert technical knowledge** on all aspects of end-user computing, deal with complex technical issues, which include PC’s, Laptops, Tablets, Mobile Devices, Video Conference and A/V equipment, Networking & Printers.
- Proven expert knowledge in the use and support of **Office 365** Suite; including Teams, Word, Outlook, Excel, Intune, SharePoint, Azure AD, Flow.
- Working knowledge of basic website support using **WordPress**.
- Good understanding and implementation experience of applicable **data privacy and security** practices.
- Previous experience in supporting physical security and access control systems considered an asset.
- Experience with cloud based VOIP Systems is considered an asset.
- Basic understanding of firewalls, switches, routing, vLANs, DNS, DHCP, QoS, VPN, SAN, NAS.
- Ability to work with minimum supervision and in collaboration with the team.
- College diploma or university degree in the field of Computer Information Systems and/or 4+ years equivalent work experience.

**Work Conditions**:

- 40-hour on-site work week with on-call availability for 10 days per month.
- 5% travel required.
- Sitting for extended periods of time.
- Occasional inspection of cables in floors and ceilings.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.

**Language Skills**:
English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

**Statement of Non-Inclusivity**:
This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.
- **Apple Express offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.**_

Schedule:

- Monday to Friday

**Experience**:

- UX: 1 year (preferred)

Ability to Commute:

- Mississauga, ON L4W 5J2 (required)

Ability to Relocate:

- Mississauga, ON L4W 5J2: Relocate before starting work (required)

Work Location: In person