Front Desk Specialist

**About the Company**
We're a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

**About This Job**

**Compensation**
- More benefits and company perks information below.

**Essential Job Functions**
- Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office.
- Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable).
- Verify unit availability to assist with scheduling vendor or realtor visits.
- Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
- Identify potential owner leads from walk-ins or incoming calls and pass the information along to your designated company Business Development Representative.
- Build and maintain business relationships and open lines of communications with other internal support teams.
- _Other duties as assigned because every day is different in hospitality_

**Skills + Qualifications**
- Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
- Minimum 1 year experience in administrative or customer service style role is a bonus.
- Excellent time management skills with the ability to change activity frequently and cope with interruptions.
- This role involves frequent travel between worksites, so reliable personal transportation is essential.
- Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
- Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
- Comfortable talking to people—online or in person—and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always.

**Workplace Environment + Physical Requirements**
- Must be legally eligible to work in Canada.
- Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
- We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
- Reliable transportation required.
- Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

**Benefits + Perks**
- Extended Medical and Dental
- Registered Retirement Savings Plan - company match
- Ski pass/activity allowance, or Travel allowance for Squamish/Pemberton-based applicants
- Employee Assistance Program
- Career advancement opportunities
- Employee discounts
- Opportunity to try activities on FAM trips and earn commissions
- All the equipment you'll need to be successful
- Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years._
- An offer of employment for this role will be contingent upon the successful completion of _a background check and / or _an OFAC screening_, country dependent._