Assistant Customer Service Manager

7 days ago

Newmarket, Canada Nature's Emporium Full time

Assistant Customer Service Manager

**Summary**:
The Assistant Customer Manager works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally. Customer service and computerized cash register proficiency is essential for success in this position to enhance the customer experience.

**Main Responsibilities and Tasks**:

- Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Processes returns and exchanges using the computerized system and customer purchases efficiently, following standardized procedures.
- Deals with challenging situations and conflict resolution in a professional manner.
- Operates cash register, computer, and electronic funds terminals
- Provides announcements professionally through a public-address system.
- Follows established policies and procedures on returns and rain checks.
- Maintains merchandise around the customer service area and ensures that retail basics are executed efficiently.
- Accurately verifies merchandise quantities, descriptions and price.
- Assumes any other tasks as outlined by the Customer Service Manager or Store Manager

**Requirements**:

- Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.
- Effective written and oral communication skills.
- Ability to complete detail oriented retail tasks according to instructions and to demonstrate responsibility for outcomes.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to resolve retail and/or customer issues.
- Ability to multitask, adapt and cope with challenging and changing situations.
- Positive attitude, punctuality, and solid work ethic.

**Salary**: From $18.00 per hour

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Ability to commute/relocate:

- NEWMARKET, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: One location

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