Assistant Service Manager

5 days ago

Newmarket, Canada Volkswagen of Newmarket Full time

Assistant Service Manager

Volkswagen of Newmarket, Newmarket, ON L3Y 9A1

Ready to put your career into high gear? We're searching for an Assistant Service Manager with a passion for exceptional customer service and a knack for precision. If you're eager to rev up your career, we want YOU to be part of our journey

At Volkswagen of Newmarket, we take pride in providing top-notch automotive services to our customers. Our commitment to quality and customer satisfaction is at the core of everything we do. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us

As an Assistant Service Manager, you will be responsible for customer retention and profitability by assisting the service manager in hiring, training and measuring the performance of service staff and establishing customer focused service standards.

**Here’s What **You’ll** be Doing**:

- Assists the service manager to hire, train, motivate, coach and monitor the performance of the service staff.
- Ensures effective communication within the department and interdepartmentally.
- Creates a customer-focused environment and continuously strives to improve the customer satisfaction ratings.
- Ensures that customer complaints are handled promptly and effectively and work closely with the customer to settle disputes.
- Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.

**Skills and Qualifications**
- A minimum of 2 years working in a similar position or in a service advisor role.
- Thorough knowledge of technical repairs and procedures and manufacturer warranty policies.
- Valid driver's license and clean drivers abstract.
- Excellent leadership and management skills.
- Excellent interpersonal and communication (verbal & written English) and customer service skills.

**Why Work **For** Pfaff?**
- ** Competitive Compensation** - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.
- ** Health Benefits** - full-time employees have access to health, dental, long-term disability and life insurance.
- ** Vacation and Paid Time Off** - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity
- ** Growth Potential **- we want to support your success We provide access to opportunities for growth in both Canada and the U.S.
- ** Stock Purchase Program** - Pfaff employees can purchase the Lithia & Drive stock (NYSE: LAD) at a discount.

We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

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