Product Enablement Manager

Reporting to the Director Product Enablement, the Product Enablement Manager is a key team member in leading ADP’s Business Transformation, with accountability for delivering on Product Enablement initiatives within ADP Canada.

In this role you will work closely with Product Development, Product Management, Client Services, Implementation and Upgrades, Sales, Marketing, and our Legal team to grow our existing product portfolio and take the lead on the market introduction of all products within your assigned portfolio.

You will work with cross-functional teams driving the operational success and related process changes that will ensure product investments are successful in the hands of our clients & associates.

Your primary stakeholders along with Canada’s senior Sales leaders will be our Segment General Managers (Small Business Services and/or Major & National Account Services). Your critical role is the single point of contact between our Global Product & Technology teams and the business.

ESSENTIAL RESPONSIBILITIES
- Organizational readiness for the introduction of new products and features
- Monitors all initiatives to ensure processes are being followed and goals achieved, including completing milestones on time and within budget.
- Ensures that stakeholder feedback in Product Roadmaps is captured and considered proactively on an ongoing basis.
- Implement Standard Operating Procedures (SOPs) to drive the supporting functions of Product.
- Partners with key stakeholders including, Segment GMs, Sales, Product and Technology to provide Canada business input to the strategy and roadmap on general availability of products and services.
- Effectively advocates for ADP Canada business needs and requirements with all relevant internal and external stakeholders
- Orchestrate the efforts of cross functional teams to execute on strategic system launches to ensure all stakeholders are updated.
- Report product health statuses and communicate timelines and approval framework for cross team understanding, facilitate team discussions and resolve conflict.
- Manage multiple complex projects simultaneously based on emerging needs of the Product organization and the teams we partner with most.
- Digital Enablement - Identify opportunities to advance client and associate shift to digital platforms and experiences by leveraging digital contact channels and emerging technologies.
- Collaborates across the organization to ensure strong coordination and alignment of product roadmap to ensure organizational readiness.
- Prepares and presents oral and/or written presentations of project status during the product life cycle.
- Communicates strategic importance of a project(s) internally and externally to gain support (funding and buy-in) to ensure success of initiatives and investments.

General Responsibilities:

- Receive and assist with prioritization of product feature releases
- Assess and share the business impact of the introduction of new features
- Drive the organizational readiness of the delivery of new product/features
- Define engagement, transition, termination and support models
- Support the pilot introduction of new features and products
- Exchange routine information with members of the business project team, including priorities, timeliness, and issues as they arise
- Communicate business responsibilities and keep cross-functional teams on track with their tasks to ensure that project and solutions and delivered on time
- Formally track any issues that arise and orchestrate resolutions
- Help define and maintain the KPIs related to the health of the product that he/she owns
- Liaise with Enterprise Learning for training needs assessment, instructional design, and delivery
- Other duties as assigned

Qualifications:

- Minimum 8-10 years of experience in go-to-market, product release and/or product management, minimum 3 years in a client-facing role preferred
- Experience in one or more of the following areas will be a strong asset:

- Time and Labour Management (TLM)
- Benefits Administration
- Unionized environment HCM/TLM/Payroll
- Construction industry HCM/TLM/Payroll
- Commission de la construction du Québec (CCQ)
- Strong MS Office Skills (PowerPoint/Excel) required
- Superior verbal and written communication skills
- Superior Presentation skills
- Ability to collaborate and work effectively within cross-functional teams
- Ability to negotiate, convince and lead with influence
- Ability to identify, assess and mitigate risk in a collaborative environment

Education/Experience:

- BSc in Business, Technology or related degree. MBA preferred
- Management Consulting experience or equivalent operational role at a large tech organization (Oracle, Amazon, Cisco, RBC, Manulife, etc )

ADP is an equal opportunity employer

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