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Supervisor, Terminal Operations
2 weeks ago
VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges. The foundation of our culture is based upon The VersaCold Way demonstrating our commitment to health and safety, integrity, innovation, performance and collaboration.
We are a growing organization and currently looking for a passionate and motivated **Supervisor, Terminal Operations** **to join our winning team.
**Employment Type**: Full-Time
**Shift**: Monday to Friday 3 pm to 11 pm
**Reports To**: Supervisor, Terminal Operations
**Office/Facility**:Milton Facility
***
The Supervisor, Terminal Operations is responsible for the safe, timely and cost-effective performance of the VTS terminal and providing leadership to dock personnel relating to freight movement into and out of the terminal. The Supervisor, Terminal Operations provides hands-on supervision and coaching to a team of employees and ensures that all customer service requirements are achieved or exceeded while ensuring full compliance with company policies and procedures and legislation governing the workplace. They supervise and lead the dock team by monitoring, measuring, coaching and developing individual and team performance. They monitor daily metrics and implement improvements to operations in pursuit of operational excellence, a safe workplace, and an exceptional customer experience.
**KEY RESPONSIBILITIES**
- Leads and promotes a culture where Health & Safety is the #1 priority. Provides leadership and support for Health & Safety initiatives at the terminal.
- Operates within and ensures full compliance with the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
- Works with terminal team to ensure compliance with the company’s health and safety policies, and related legislation.
- Reports engineering/maintenance issues to Chief Engineer for resolution, and follows up as needed to ensure they are addressed in a timely manner to reduce the impact on operations.
- Ensures Materials Handling Equipment (MHE) is kept in good working condition and meets or exceeds the standards outlined in company policy and applicable legislation.
- Works with regional Food Safety lead and Terminal Manager to implement and maintain Cold Chain Assurance programs such as HACCP, including program development, ensuring compliance, employee training and compliance reporting.
- Works with regional Health & Safety leads to implement health & safety incident prevention programs.
- Implements modified work programs and accommodation plans.
- Participates in Joint Health & Safety meetings.
- Leads daily Dock operations by prioritizing activities, and providing proactive leadership and direction to the Dock team. Ensures the shift follows established procedures in alignment with the company vision, mission, strategy and culture.
- Monitors, measures, coaches and develops direct reports, ensures adherence to policies and procedures, provides recognition, evaluates and provides feedback on performance, addresses performance concerns and resolves problems.
- Assists the Manager, Terminal Operations in developing and leading regular site communication sessions to review safety initiatives, site performance and other local initiatives.
- Participates in the hiring, training and development of staff.
- Leads or participates in establishing work schedules and ensures that they are correctly implemented and that jobs are assigned and completed effectively. Tracks daily attendance of employees, including sick days, vacation and floater days. Monitors attendance and addresses attendance management issues.
- Spends 90-100% of their day on the floor leading employee performance on Safety, Service and Productivity.
- Champions company-wide programs for increasing employee engagement, communications and people development.
- Leads their team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
- Works with the Manager, Terminal Operations, and leadership team to implement Key Performance Indicators (KPI’s).
- Oversees and monitors customer service levels provided and implements continuous service improvements.
- Implements improved operational processes that enhance capabilities to meet/exceed service standards.
- Ensures organizational adherence and accountability to standard operating procedures.
- Ensures that customer orders are picked & shipped in a timely fashion within prescribed cost levels.
- Works with the Terminal Operations leadership team to set operational goals, measuring and reporting results on a timely basis.
- Imp
