Supervisor, Ocean Import

**DSV - Global transport and logistics**

Location: CAN - Milton, Yukon Court
Job Posting Title: Supervisor, Ocean Import - 55704
Time Type: Full Time

Purpose of the position
This position is part of DSV Air & Sea division. The primary duty is to process shipment that range in complexity, which may include overland road, oversized or out of gauge shipments.
These tasks are to be performed within the Company standards with emphasize on cost efficiency and industry standards.
The Supervisor will lead and support the staff within the Department to ensure high accuracy of data entry, high productivity and operational excellence and customer satisfaction.

Key Tasks
- Receive, review, and process import documentation from local importers and DSV offices worldwide.
- Confirm incoterms, billing parties and shipping green light with the shipment stakeholders.
- Communicate with worldwide offices/agents regarding required proper documentation for imports.
- Monitor the process of the shipment using track and tracing tools
- Work with DSV brokerage department and external brokerage firms to obtain Customs release and if required other government agency
- Coordinate the release of goods from the shipping line, rail terminal and /or CFS.
- Arranging delivery with subcontractors and make appointments if required for delivery
- Ensure accurate and timely billing, and follow up on payment if a COD customer
- Ensure costing is accurate and updated in a timely manner
- Ensure department KPI are being met / adhered to.
- Negotiate with cartage companies, warehousing and shipping lines as needed
- Quote internal DSV quotation request as per requested.
- Adhere to all domestic and international shipping regulations.
- Advise department Supervisor, or Manager of any transaction problems or irregularities.
- Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.
- Train staff on local procedures and handling of desk
- Review trainings with the staff for additional training where needed
- Assign accounts to staff based on availability of work
- Perform performance reviews
- Conduct interviews and participate in the hiring process
- Ensure the staff is adhering to the KPI set by DSV and the department
- Review staff vacation and working hours if needed to ensure proper coverage of the department
- Review financial figures based on KPI, CW1 reports and CM1
- Ensure productivity is met and adhere to as per DSV KPI
- Perform other duties as assigned.

All staff:

- Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the Quality Health Safety Environment policy.
- It is the responsibility of all staffs to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Due to the dynamic nature of our industry, your accountabilities and role may change.

Decision Making Authority
- Exceptional in handling, resolving and/ or escalation if necessary
- Support of staff for escalation of issues
- Advise Manager of any transaction problems or irregularities.

Function / Market & Industry Knowledge / Business Acumen / Process working
- Industry knowledge, which may include DG / GDP certification
- Experience in a team lead / supervisor position

Skills & Competencies
COMMUNICATION & PRESENTATION
- Effective listening
- Willingness to engage in new projects and additional tasks to assist the department / team
- Ability to clearly and concisely present both written and/or oral information
- Communicate with clients, coworkers, and management in a clear, concise, and timely manner.
- The ability to provide feedback to the employee based on performance in a clear and understanding manner.

ACCOUNTIBLITY
- Credibility
- Capable to make informed judgments and to generate practical, timely solutions
- Capable of recognizing a mistake and taking ownership for mistakes that might have occurred while processing a shipment.
- Ability to find pragmatic solutions by using decision making techniques
- Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions
- Supports organizational commitment to ISO 9001, ISO 45001 certification - Montreal location
- Responsible for financial house keeping

CUSTOMER ORIENTATION
- Readiness to continuously focus on identifying and meeting customer current and future needs
- Readiness to provide alternatives and optimized solutions to the Customer
- Ability to establish a successful long-term business partnership with internal and external customers

COLLOBORATION AND INFLUENCE
- Ability to work with different cultures and to manage cross functional interfaces
- High priority for teamwork
- Team player
- Capable to build strong and l