Customer Service and Kitchen Hand

We are currently looking for both day time (hours between 9 AM-5 PM) and evening team members (hours between 4 PM-11 PM). _**Please include your availability in your message or on your resume.**_

**NOW HIRING CREW MEMBERS**

Dairy Queen Crew Members execute ALL areas of the customer service operations by ensuring all prepared products meet the restaurant standards of quality and excellence (both Grill and Chill). We are looking for friendly, energetic people to join our team. Day time, evening, and weekend availability is preferred. If you enjoy making people smile by providing an amazing customer experience we want to talk with you

**Reports to**: Management Staff and Shift Leaders

**Purpose of Job**: Assemble, and present completed treat and/or grill orders, including stocking, cleaning and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards. Also includes helping to put away supply and stock orders as needed.

**Essential Functions**: (Based on customer flow, quality, service, cleanliness and value presentation to customers, a Treat Area Person is representing this restaurant to customers during entire shift.)
- Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
- Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately.
- Be pleasant and alert to customer needs.
- Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards.
- Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
- Clean work area, organize and stock needed items.
- Move various treat, paper and cleaning items from other sections of building (or outside building) to immediate work area.
- Stocks and executes proper rotation of products.
- Completes assigned prep work for stocking and set up of grill/chill area.
- Breaks down and cleans chill area thoroughly at the end of every day as assigned by a manager or shift leader.
- Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks.
- Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities. Informs immediate supervisor promptly of all problems or unusual matters of significance.
- Performs other duties and responsibilities as requested by management staff or shift leaders.

**Accountability**: Operates grill/chill area in accordance with established PRIDE standards, policies and procedures. Responsible for quick, accurate and safe treat production process. Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness. Maintains a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate. Communicates all significant issues, both positive and negative, with management staff.

Qualification Standards: Move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six-hour shift, stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in customer service area. _Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for_ _long periods of time._ Must be able to work in and out of different temperature ranges. Handling food/drinks/treats and food/drink/treat products constantly. Capability to stand for long periods of time. Ability to lift up to 50 pounds. The independent business owner will make accommodations to these physical requirements, if possible. Interact with the public and co-workers constantly during shifts. Clean up after all kinds of messy situations. Must be able to read order monitors. Recall and communication of products and contents. Practice established food handling procedures and meet any local health regulations. Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 16-40 per week

**Salary**: From $15.50 per hour

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Application question(s):

- Are you located in or close to Kanata?

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: One location