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Kitchen Department Head Trainee

2 weeks ago

Kanata, Canada T&T Supermarket Full time

Company Introduction: T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canada’s largest Asian supermarket chain with 33 stores across the country: 13 in BC, 7 in Alberta, 12 in Ontario, and 2 in Quebec. The Company’s continuous expansion is going to bring more new stores in the next couple of years.

The Role: Reporting to the Kitchen Operation Specialist and Store Manager (or his/her delegate), the Kitchen Department Head is responsible for delivering the department daily routine, controls its profit and loss, provides guidance, supervision to KD staff members and training to KD service staff members.
- Major Responsibilities: Greet customers by providing good customer service with smile, friendly enthusiasm
- Manage department performance and attain departmental goals
- Familiar with products ordering, its process and execution
- Follow company’s pricing principle and partner closely with the pricing strategies of Merchandising Department
- Manage and supervise department daily operation and staff performance
- Provide coaching, on-the-job training, shadowing, guidance and supervision to department staff
- Provide guidance and supervision to Kitchen Assistants, ensure fair distribution of work and daily checklists are strictly executed
- Promoting teamwork and create an inclusive working environment
- Lead by example by performing all hands on duties required in the Kitchen Department
- Maximize customers’ satisfaction, build rapport with our customers by providing good smile, eye contact and attention to them; handle customers’ complaints, if any
- Conduct quality and inventory control, responsible for the cleanliness, hygiene, equipment and tools maintenance follow up and workplace safety of the department
- Manage product quality, food safety, freshness and ensure FIFO is strictly practiced within the department
- Maintain and update UPC pricing, verify and ensure product labeling are properly done
- Ensure (BBQ, Hot Foods, Dim Sum, Sushi and/or others) are properly packaged and displayed
- Perform any other duties as assigned by the superior
- Knowledge, Skills and Ability Requirements: Flexible to work in shifts, including weekdays, weekends, evening hours and statutory holidays
- Have a good understanding of tools & equipment relevant to the job and know how to interpret labels of merchandises
- Possess great interpersonal and customer service skills
- Good people management skills and able to train staff
- Good organization and problem-solving skills
- Good communication skills, possess strong verbal communication skills in English and Chinese (Cantonese&/or Mandarin)
- Possess knowledge in workplace health & safety
- Relevant experience and Kitchen product knowledge, display, promotion and packaging techniques preferred
- Possess 5 years and/or above relevant experience, with at least 3 years of supervisory experience preferred
- Possess good computer skills in MS Office