Technical Support

**About the Organization**

Are you interested in making a difference?
Are you looking to instill hope and inspire change?

Your Support Services Network (YSSN) is a non-profit charitable organization that offers competitive compensation packages. We also know that a job is more than a pay cheque. We offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they've helped people with mental illness, developmental disabilities, complex support needs and their families or caregivers find meaningful connections to help them live their best life.

**Employees can take advantage of many opportunities**:

- A Hybrid work arrangement that blends work from home with time in community or the office and the ability to flex or compress your work hours.
- A commitment to providing our employees with internal career opportunities through lateral position changes in our growing programs.
- In-house training, and external training for courses related to employees' current positions or to prepare them for other roles within our organization.
- A commitment to furthering our efforts in Diversity, Equity, Inclusion and Belonging through an active Steering Committee.
- Recognition programs including long-term service awards and idea recognition.
- An active Wellness Committee that promotes and organizes yoga sessions, mindfulness moments, fun contests, lunch-and-learn events and seminars.

We didn't become one of Canada's top non-profit employers of choice without a lot of thought, care and consideration for our team. Our supportive and collaborative workplace balances engaging and challenging work with personal development and a commitment to wellness.

**Description**
**One Full-Time Contract to March 31, 2026 **(with the possibility of extension or becoming permanent)

This position will perform the onboarding and offboarding of staff members. Manage hardware assets including desktop, laptop computers, tablets, cell phones and related peripherals. Provide basic training related to the use of hardware, software and cyber security.

**Position Requirements**
- Microsoft Windows OS
- Microsoft Windows Server OS
- Microsoft 365 and Azure is a must
- Enterprise mobility and security within Endpoint Management
- Apple management for cellphones
- Apple IOS
- PC hardware and peripherals
- Understanding of firewalls, network switches, VPNs and wireless networks
- Strong interpersonal skills, collaborative spirit, and great communication when supporting staff with their technical issues and concerns via the helpdesk and when training staff
- Ability to work autonomously
- Ability to communicate effectively with customers in English
- The successful applicant will be required to provide a police clearance that meets agency standards
- A valid G Drivers License, access to a reliable vehicle and business use insurance coverage, OR access to reliable transportation

**Posting Closes: Thursday, September 19th at 4:00 pm EST**
**Starting Hourly Rate: $34.26**
**Office Hours: Monday - Friday - 8:30 am - 4:30 pm**
**Office Expectations: This position requires minimum three in office support days with an option for working from home for the other two.**

**EOE Statement**

At YSSN, we're committed to providing a healthy, safe and respectful workplace where diversity and inclusive approaches are recognized assets.

Our Vision
A Meaningful Life for All: Relationships, Community, Well-Being.

Our Mission
Communicate. Connect. Collaborate.

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