IT Help Desk First Tier

1 week ago

London, Canada Blue Sky IT Strategies Full time

**Monday to Friday**

**Noon to 4pm**

You will be providing IT support to our valuable clients. You will be answering the phone, entering tickets, handling support needs and determining second level escalation needs. The right individual will have an excellent opportunity to contribute and build the company with us. We are open to bringing aboard a seasoned technician that is looking for part time work to fill their retirement days.

Must have skills:

- strong Windows 11 support experience within a business environment
- beginner knowledge of Windows Server (2019 and up) including DNS, DHCP, AD
- proficient Microsoft 365 experience with support and administration (IT support not just use)
- strong Microsoft Outlook experience
- virus, spyware and malware troubleshooting
- solid TCP/IP networking skills and experience with troubleshooting
- experience working with switches, routers and WAPs (Ubiquiti preferred)
- exceptional desire to please and help people with a smile on your face and in your voice
- superior organizational skills (very important)
- excellent documentation skills
- great attention to detail
- must work well under pressure and excel at multi-tasking
- excellent communication skills and business sense
- can work independently as you will work from home 90% with 10% at clients
- strong entrepreneur spirit with a desire to contribute

Nice to have skills:

- Acronis stack use and installation
- Help desk ticketing
- RMM experience
- Microsoft 365 any skills/experience beyond basic use of Office
- consulting experience would be highly desired
- sales experience with fantastic listening skills

Things you'll need for this position:

- a car
- a smart phone
- a computer/laptop
- willing to travel throughout London, St. Thomas

We would be willing to consider a self employed contractor who can grow with us. You'll be working from home for remote support and travelling onsite to clients as required. You need to hit the ground running with us since there is little to no training orientation.

Please submit a resume stating why you feel you'd be the right fit. We are a very small company that has a strong passion to please and do the job right. We thank everyone in advance for the interest and can't wait to hear from you Only those who meet the requirements will be contacted with further information.

**Job Type**: Part-time

Pay: $18.00-$20.00 per hour

**Benefits**:

- Casual dress
- Work from home

Application question(s):

- Do you own a car to use for this position?

**Experience**:

- IT Consulting Work: 2 years (preferred)
- Microsoft 365 Admin: 1 year (preferred)
- desktop support: 2 years (required)

**Language**:

- English (Native tongue) (required)

Work Location: Remote

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