IT Help Desk First Tier

1 week ago

London, Canada Blue Sky IT Strategies Full time

**Monday to Friday**

**Noon to 4pm**

You will be providing IT support to our valuable clients. You will be answering the phone, entering tickets, handling support needs and determining second level escalation needs. The right individual will have an excellent opportunity to contribute and build the company with us. We are open to bringing aboard a seasoned technician that is looking for part time work to fill their retirement days.

Must have skills:

- strong Windows 11 support experience within a business environment
- beginner knowledge of Windows Server (2019 and up) including DNS, DHCP, AD
- proficient Microsoft 365 experience with support and administration (IT support not just use)
- strong Microsoft Outlook experience
- virus, spyware and malware troubleshooting
- solid TCP/IP networking skills and experience with troubleshooting
- experience working with switches, routers and WAPs (Ubiquiti preferred)
- exceptional desire to please and help people with a smile on your face and in your voice
- superior organizational skills (very important)
- excellent documentation skills
- great attention to detail
- must work well under pressure and excel at multi-tasking
- excellent communication skills and business sense
- can work independently as you will work from home 90% with 10% at clients
- strong entrepreneur spirit with a desire to contribute

Nice to have skills:

- Acronis stack use and installation
- Help desk ticketing
- RMM experience
- Microsoft 365 any skills/experience beyond basic use of Office
- consulting experience would be highly desired
- sales experience with fantastic listening skills

Things you'll need for this position:

- a car
- a smart phone
- a computer/laptop
- willing to travel throughout London, St. Thomas

We would be willing to consider a self employed contractor who can grow with us. You'll be working from home for remote support and travelling onsite to clients as required. You need to hit the ground running with us since there is little to no training orientation.

Please submit a resume stating why you feel you'd be the right fit. We are a very small company that has a strong passion to please and do the job right. We thank everyone in advance for the interest and can't wait to hear from you Only those who meet the requirements will be contacted with further information.

**Job Type**: Part-time

Pay: $18.00-$20.00 per hour

**Benefits**:

- Casual dress
- Work from home

Application question(s):

- Do you own a car to use for this position?

**Experience**:

- IT Consulting Work: 2 years (preferred)
- Microsoft 365 Admin: 1 year (preferred)
- desktop support: 2 years (required)

**Language**:

- English (Native tongue) (required)

Work Location: Remote

  • Help Desk Tier 2 IT Support

    5 days ago

    London, Canada FULLY MANAGED INC Full time

    **About Fully Managed** Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is #CreatingPeaceOfMind through better IT, customer and employee experiences to make work flow! We eat, sleep, and breathe our core...

  • Service Desk Technician

    6 days ago

    London, Canada Leavitt Machinery Canada Inc. Full time

    **The Opportunity** The Service Desk Technician is responsible to provide Tier 2 support to the end-user for the organizational technology environment and desktop user technology needs. With support from a Senior Service Desk Analyst, the Service Desk Technician will provide first and second-level support to internal users. Duties include the following: -...

  • Help Desk Representative

    2 weeks ago

    London, Canada WinAir Full time

    **Company Description** **Company Profile** In the mid-1980s, WinAir’s founders, Bert and Helen Vergeer, recognized the inefficiencies in aviation maintenance, which relied heavily on paper-based processes. Their vision led to the development of AV-BASE, one of the first digital aviation record-keeping and inventory management systems. Today, WinAir is a...

  • Information Technology Analyst

    2 weeks ago

    London, Canada EMCO Corporation Full time

    Company Description With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we...

  • Service Desk Analyst

    21 hours ago

    London, Canada J.D. Power Full time

    **Title**:Service Desk Analyst - 12 months assignment **Location**:Remote Canada **Reports To**:Service Desk Manager **J.D. Power** is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power...

  • IT Support Analyst

    5 days ago

    London, Canada EMCO Corporation Full time

    Job DescriptionPosition SummaryAs a member of the IT Operations Team the IT Support Analyst is responsible for providing first line technical support to Emco teammates working out of our over 280 locations across Canada and at our National Support Centre in London, ON. The Tier I IT Support Analyst will ensure Emco teammates are receiving the highest quality...

  • Level 3 Help Desk Computer and Network Support Technician

    1 week ago

    London, Ontario, Canada Western I.T. Full time

    Western I.T. Group is an established managed IT service company specializing in cloud based network deployments for businesses across Canada.We are currently looking for a level 3 help desk/support technician to join our team.Employee will be responsible for remote support of various customer sites and networks.Responsibilities include, but are not limited...

  • Help Desk Technician

    2 weeks ago

    London, Canada Asurtec Solutions Inc. Full time

    Education: - Expérience: - **Education**: - Other trades certificate or diploma - ** Work setting**: - Help desk - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified...

  • Help Desk Technician

    3 days ago

    London, Canada Asurtec Solutions Inc. Full time

    Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement...

  • IT Support Analyst

    5 days ago

    London, Canada EMCO Corporation Full time

    Job DescriptionPosition SummaryAs a member of the IT Operations Team the IT Support Analyst is responsible for providing first line technical support to Emco teammates working out of our over 280 locations across Canada and at our National Support Centre in London, ON. The Tier I IT Support Analyst will ensure Emco teammates are receiving the highest quality...