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Intermediate Operations Support Specialist
2 weeks ago
AMANST Inc. is looking for Intermediate Operations Support Specialist for a contract opportunity with Ontario Government.
Estimated Business Days: 190 days
Must Haves
- Technical support at Tier 1
- Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience
- Windows and Linux servers and operating systems, and technology infrastructure
- Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation
- Service Management Experience
- Experience in healthcare industry
Nice to have
- Public Sector Experience
Description
- Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism
- Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
- Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
- Triage Footprints tickets to Subject Matter experts for resolution Ensuring all tickets are accurately categorized for reporting purposes
- Identify connectivity defects and assist in trouble shooting root cause
- Follow all established Service Management process and identify opportunities for improvement
Experience and Skill Set Requirements
Public Sector Experience - 5%
- 2+ years of experience working in the healthcare industry
Technical Skills - 45%
- 2+ years of experience providing technical support at Tier 1
- Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience
- Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
- Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation
Service Management Experience - 35%
- Knowledge of Service Management Processes with 2+ years experience in supporting remote clients.
Management and Communication Skills - 15%
- Proven track record for building strong working relationships
- Strong interpersonal, and verbal and written communication skills
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
- Excellent analytical, problem-solving and decision-making skills
- A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
**Job Type**: Fixed term contract
Schedule:
- Monday to Friday
