Systems Administrator/operations Support Specialist

Arthur Grand Technologies is currently seeking a highly motivated and **Systems Administrator/Operations Support Specialist - Intermediate** for one of our clients.

**Position: Systems Administrator/Operations Support Specialist - Intermediate**

**Location: Toronto, Ontario (Hybrid)**

**Duration: Long Term Contract**

**Must haves**:

- Tier 1 business help desk and service/incident management support experience
- Experience in supporting Salesforce platform, Confluence and Jira

**Experience and Skill Set Requirements**

**Core Skills and Experience - 55%**

**5-9 years of experience in**:

- Tier 1 business help desk and service/incident management support experience
- Experience in supporting Salesforce platform, Confluence and Jira
- Co-ordinating communication, collection and storage of active reports for analysis
- Tracking reported problem, issue, or system failure using automatic incident management system and providing report daily
- Creating ad-hoc reports and running routine reports in production and non-production environments - directly and through other partners
- Preparing technical documentation for product end users
- Automated incident management systems, logging calls, and provide resolution in a timely and efficient manner
- Support for complex problems or issues and escalating as appropriate or following escalation process
- Experience with information retrieval packages, one or more communications protocols, one or more operation systems and hardware platforms
- Experience with middleware and gateways.

**Public Sector/Healthcare Experience - 5%**
- 5+ years of experience working with federal/provincial/broader public-sector healthcare providers
- Knowledge of OPS Enterprise Architecture artifacts (or similar), processes and practices an asset
- Ability to produce technical documentation that comply with industry standard practices
- In-depth knowledge of industry standard such as Project Management Institute (PMI)
- Knowledge of OPS I&IT project management methodologies an asset
- Knowledge and experience with OPS Health related projects an asset
- Knowledge and understanding of Ministry policy and IT project approval processes and requirements an asset
- Experience with large complex IT Health-related projects.

**General Skills - 10%**
- Exceptional analytical, problem solving and decision-making skills
- Demonstrated strong interpersonal, verbal and written communication, and presentation skills
- Proven troubleshooting and critical thinking experience
- Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
- Strong facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
- A motivated, flexible, detail-oriented and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.

**About Arthur Grand Technologies**:
Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Best regards,

Sindhu

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

**Job Type**: Fixed term contract
Contract length: 12-15 months

Work Location: On the road