Floater - Customer Care Associate

2 weeks ago


North York, Canada Precise ParkLink Inc. Full time

**Company Description**:
As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

**Job Summary**:
**Location**:
100 Floral Parkway, Client Relations

**Employment**:
Part Time (Floater)

**Hours**:
No set hours as employee will be a Floater

**Compensation**:
Hourly $16/hr

**Qualifications**:

- SKILLS AND SPECIFICATIONS: _
- Strong computer skills, must have experience with Windows; Microsoft Office: Outlook, Excel, Word, PowerPoint_
- Flexible to work on a rotating shift schedule (morning, afternoon, evening, weekend and/or statutory holiday shifts_
- Must have excellent communication skills as well as a professional phone manner_
- Fluent in English_
- Excellent customer service skills required with the ability to resolve conflict and problems. Must have the ability to manage difficult customer situations and maintain customer’s attention_
- Ability to operate independently as well as in a team_

**Attributes**:

- _Demonstrated ability to solve complex problems_
- _Excellent technical communication skills: ability to explain complex solutions and processes clearly to others _
- _Collaborative and demonstrates strong interpersonal skills_
- _Self-managed while accurately following instructions_
- _Ability to multitask effectively and stay positive and professional under high-pressure fast-paced environments _
- _Adaptable and flexible_

**Job Responsibilities / Duties**:

- _Interact and assist customers via intercom or telephone_
- _Identify emergency and non-emergency situations on site_
- _Remotely access Parking control system to troubleshoot and provide level-1 customer support_
- _Monitor alarm and dispatch technicians as required_
- _Manage Incidents from logging, triaging, routing and escalation of open incidents using Incident management software_
- _Record and modify customer information within the database_
- _Engage with clients in a friendly and professional manner while actively listening to their concerns_
- _Offer support and solutions to customers in accordance with the company's customer service policies_
- _Other duties as assigned_

**Hiring Contact**:
Please submit your resume to Client Relations.

**Job Type**: Part-time

**Salary**: $16.00 per hour



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