Front Desk Agent

The **Toronto Marriott Markham is currently hiring for **a **Front Desk Agent**

The primary responsibility of the Front Desk Agent is to provide our hotel guests with a positive first and last impression, as well as exceptional service. Key responsibilities include assisting guests through the arrival and departure experience and acting as a concierge by providing recommendations to enhance the guest’s experience. Above all, the Front Desk Agent is to provide service that is friendly, genuine, empathetic, and thoughtful, with a focus on creating an exceptional experience to create guest loyalty.

**What we offer**:

- Working with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand, a company committed to ensuring a culture of respect and appreciation.
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world.

**Key Responsibilities**:

- **Reporting to the Front Desk Manager, the Front Desk Agent will**:_
- Always maintain a warm and friendly demeanor with guests and team members.
- Comply with all brand and company standards.
- Interact with all guests during check in and check out procedures while handling their check in and check out process.
- Create and cancel reservations as required.
- Greet all incoming and outgoing phone calls in a professional and timely manner.
- Understand and operate Front Desk telephones including the operator switchboard, as well as being familiar with daily sell rates of hotel and competition.
- Ability to balance float and prepare individual paperwork for closing of shift with hotel standards.
- Work closely and maintain proper communication with all hotels’ internal guests.
- Handle guest registration, room assignments, and accommodating special requests whenever possible, for example VIPs.
- Handle guest check ins/check outs with accordance of the hotel credit/cash handling policies in an efficient and professional manner.
- Resolve customer inquiries and complaints in connection with hotel services and functions.
- Perform other duties assigned by supervisor or departmental manager as required.

**Job Requirements**
- 1-2 years Customer Service experience, preferably in a hotel.
- Excellent written and verbal communication skills are essential.
- Computer literate in Word and Excel.
- Opera experience is an asset.
- Ability to be flexible and work well in a busy and demanding environment.
- A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with mínimal supervision.
- Must be friendly, energetic, enthusiastic, and self-motivated.
- Must be able to dress in a professional appearance.
- Available to work days, evening, weekends, and/or holidays as required.
- Must be able to be on your feet and moving around (such as standing, sitting, or walking for an extended period).
- Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- _The company has implemented a COVID-19 Vaccine Policy which states that successful applicants are required to provide proof of full vaccination or proof of a documented exemption as part of the hiring process. Details of the policy will be discussed as part of the hiring process._

Hours will vary depending on occupancy. Applicants should have open part time availability as the operation runs 24 hours and as such so does the coverage. Hours from 0-24 hours a week.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- **Notification to Applicants**:_ _Toronto Marriott Markham takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance._

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happ