Guest Service Officer

**We offer competitive wages, group benefits, free parking, restaurant-quality French cuisine for staff meals. More importantly, free access to our 250+ lounge locations across the world**

Looking for a career with adventures? Enjoy staying in a luxurious and fine dining environment? Our Air France Lounge is the perfect destination for you. In partnership with Air France, Plaza Premium Montreal airport lounge is our newest addition in Canada.

Hospitality is a diverse industry, offering career opportunities in different locations. As a Hospitality company, we are redefining our value proposition for talent seeking a rewarding lifetime career with unli**We offer competitive wages, group benefits, free parking, bus pass**, **and restaurant-quality French cuisine for staff meals. More importantly, free access to our 250+ lounge locations across the world**

**About Plaza Premium Group**:Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in offering Global Airport Hospitality solutions in over 280 locations of 65 international airports across the world, with a collective goal of making travel better.

The Group currently employs nearly 5,000 staff and serves over 22 million passengers around the world annually, we are dedicated to delivering superior airport hospitality services for air travellers be they at Arrival, Departures or Transit at worldwide airports.

Looking for a career with adventures? Enjoy staying in a luxurious and fine dining environment? Our Air France Lounge is the perfect destination for you. In partnership with Air France, Plaza Premium Montreal airport lounge is our newest addition in Canada.

**Location**:Montreal Airport (YUL)

**Position**:Guest Service Officer

**Overall responsibility**:
Greet and check-in passengers as well as monitor lounge conditions.

**Key Areas of Duties and Responsibilities**:

- To be able to show an exceptional first impression, register and check in guests according to the Administrative Instruction (AI), monitor guests entering-in prices, promotions, facilities and services, ensure all sales are captured in the various portals accurately.
- Perform customer verifications, verify pay and leaving the lounge.
- Inform guests of Walkment method and process, collect accurate payment.
- To enroll passengers to the company’s programs such as Smart Travelers etc.
- To contact airlines for any necessary information if requested by the customer.
- To provide information of the airport and its facilities (Flight schedules and airlines information, direction to the departure gates, etc.) to the customers.
- To assist passengers with their luggage if required.
- To assist with inventory check of beverages and lounge equipment.
- To collect dirties and support the back of the house, ensure washroom & shower room checks are done.
- To prepare and serve coffee, cappuccino, latte and alcoholic drinks, upsell premium drinks at the bar and handle bar duties, to monitor the alcoholic consumption of customers.
- To help serving customers at different areas in the lounge and bar.
- To carry out regular checks of all areas of the lounge to ensure professional image and follow up with maintenance works.
- Complete and maintain incident reports, daily activity reports, closing reports or other reports as requested by management.
- Match collected vouchers, credit card settlement report and cash with daily POS report, generate actual daily passenger report.
- Monitor, record and balance petty cash.
- Physical counts of collections and supporting document like vouchers, invitation cards, slips etc.to be recorded.
- Track and restore transaction problems and discrepancies, report issues/discrepancies with the various transaction portals.
- To be able to work as a team and assist other colleagues within different responsibilities
- To take initiative to identify areas for improvement and participate in continual improvement activities.
- To ensure that proper cleaning procedures are adhered to and personal protective equipment (PPE) is worn at all times during the shift. Employees are expected to follow all health and safety regulations, enforced and updated by the company.
- To undertake other jobs assigned by superior from time to time

**RESPONSABILITÉS PROFESSIONNELLES**
- Préparer des boissons alcoolisées ou non alcoolisées pour les clients du bar
- Pour être en mesure de faire une première impression exceptionnelle, enregistrez et enregistrez les invités conformément à l'Instruction administrative (IA), surveillez les invités entrant et sortant du salon.
- Informez les clients des prix, des promotions, des installations et des services sans rendez-vous, assurez-vous que toutes les ventes sont saisies avec précision dans les différents portails.
- Effectuer des vérifications client, vérifier la méthode et le processus de paiement, percevoir le paiement exact.
- Pour inscrire les passagers aux programmes de l'entreprise tels que