Guest Service Officer

**We offer competitive wages, group benefits, free parking, restaurant-quality French cuisine for staff meals. More importantly, free access to our 250+ lounge locations across the world**

Looking for a career with adventures? Enjoy staying in a luxurious and fine dining environment? Our Air France Lounge is the perfect destination for you. In partnership with Air France, Plaza Premium Montreal airport lounge is our newest addition in Canada.

Hospitality is a diverse industry, offering career opportunities in different locations. As a Hospitality company, we are redefining our value proposition for talent seeking a rewarding lifetime career with unlimited potential for personal and professional development.

**Location**:Montreal Airport (YUL)

**Position**:Guest Service Officer

**Overall responsibility**:
Greet and check-in passengers as well as monitor lounge conditions.

**Key Areas of Duties and Responsibilities**:

- To be able to show an exceptional first impression, register and check-in guests according to the Company's Administrative Instruction (AI), monitor guests entering and leaving the lounge.
- Inform guests of Walk-in prices, promotions, facilities and services, ensure all sales are captured in the various portals accurately.
- Perform customer verifications, verify payment method and process, collect accurate payment.
- To contact airlines for any necessary information if requested by the customer.
- To provide information of the airport and its facilities (Flight schedules and airlines information, direction to the departure gates, etc.) to the customers.
- To assist passengers with their luggage if required.
- To assist with inventory check of beverages and lounge equipment.
- To collect dirties and support the back of the house, ensure washroom & shower room checks are done.
- To prepare and serve coffee, cappuccino, latte and alcoholic drinks, upsell premium drinks at the bar and handlebar duties, to monitor the alcoholic consumption of customers.
- To serve customers at the food counter.
- To carry out regular checks of all areas of the lounge to ensure professional image and follow up with maintenance works.
- Complete and maintain incident reports, daily activity reports, closing reports or other reports as requested by management.
- Match collected vouchers, credit card settlement reports and cash with daily POS report, generate actual daily passenger report.
- Monitor, record and balance petty cash.
- Physical counts of collections and supporting documents like vouchers, invitation cards, slips etc. to be recorded.
- Track and restore transaction problems and discrepancies, report issues/discrepancies with the various transaction portals.
- To be able to work as a team and assist other colleagues within different responsibilities
- To take initiative to identify areas for improvement and participate in continual improvement activities.
- To ensure that proper cleaning procedures are adhered to and personal protective equipment (PPE) is worn at all times during the shift. Employees are expected to follow all health and safety regulations, enforced and updated by the company.
- To undertake other jobs assigned by superior from time to time, such as cover duties for colleagues during their break time.
- Always ensure that you clean and sanitize your work area before the shift ends.

**Requirements**:

- Excellent personal presentation and interpersonal skills, strong oral communication and writing skills.
- Able to work different hours of shift, no fixed schedule.
- Strong sense of customer service.
- Proficiency in English is compulsory.
- Proficiency in French is preferred.
- Positive attitude and self-motivated.
- High sense of responsibility and attention to detail.
- Completion of High School, College/CEGEP/Vocational or Technical training.
- Able to stand for long hours.
- Able to lift up 20 lbs baggage.
- Flexible availabilities, including weekends and holidays.

**What We Offer**:

- Extended health, dental and vision package for full-time employees.
- 4% of vacation pay is included in your monthly payroll.
- Restaurant quality French cuisine staff meal.
- Worldwide lounge access for full-time employees.
- Comprehensive paid training.
- Free airport parking is provided for full-time employees.
- In-house job opportunities
- we pride ourselves on developing talent from within.

**Job Types**: Full-time, Permanent

**Per federal government requirements, all airport workers must be fully vaccinated against COVID-19. Proof of vaccination is mandatory for this position.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)